JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and councils to private driveways, our platform makes it simple for drivers to find, book, and pay for parking—while empowering our operating partners to deliver exceptional parking experiences.
We’ve always believed parking should be easier—from end to end. That’s why we, two trailblazing companies—ParkHub and JustPark—have come together to make that vision a reality.
ParkHub revolutionized event parking in the US, optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task.
Now, as one unified company, we’re combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers.
The Customer Support Representative is a subject matter expert on JustPark's products, industry best practices and troubleshooting, and acts as the day to day guide for our clients. You'll serve client relationships through regular telephone and email communication, making sure clients understand, internalize and experience the value of our products and service throughout their journey with JustPark. You'll be a front line problem solver, troubleshooting and resolving issues as they arise, triaging and escalating where needed, and building strong long term client relationships along the way. The role reports to the Head of Customer Support who provides guidance, support and leadership, and it partners closely with the wider CX team to ensure the success of every customer. We're looking for someone upbeat, professional, client focused and proactive, with a deep interest in our products and industry, who wants to help take the JustPark support team to the next level.
Requirements
Provide customer support end to end, including answering and documenting calls, sending emails and handling other inbound channels
Troubleshoot JustPark's software and hardware in real time, using a range of techniques
Follow proper protocols when triaging and escalating issues to other team members as needed
Identify patterns in frequently occurring issues and surface customer feedback back into the business
Work closely with the wider CX team to ensure the success of all customers
Help as needed with department projects and administrative work
Develop strategic programs to plan for clients' success, and communicate progress internally and externally
Retain and identify opportunities for increased adoption from existing clients
Analyze data independently to uncover insights and trends that drive recommendations for clients
Provide accurate and timely feedback for product and service improvements
Maintain current knowledge of industry trends and issues
Be a subject matter expert on JustPark's products and industry best practices, and act as the go to guide for clients on a day to day basis
Benefits
Recharge your batteries
Investment in you and your wellbeing
Simplifying journeys so you can breathe easier
We look out for your family
Look after the pennies
Success is best when it's shared
JustPark is transforming the way people park, offering faster, smarter solutions for drivers and destinations globally.
From venues and councils to private driveways, our platform makes it simple for drivers to find, book, and pay for parking—while empowering our operating partners to deliver exceptional parking experiences.
In the UK, more than 14 million drivers trust JustPark to reserve parking spaces, with a car parked every two seconds via our platform. Across the Atlantic, we power over $1 billion in booking volume for more than 500 customers in North America, parking over 40 million vehicles annually at landmark venues including Mercedes-Benz Stadium, The Greek Theatre, the Rose Bowl, and the Las Vegas Convention Center.
Our platform equips operators with the tools to streamline operations, reduce costs, and unlock actionable insights. With decades of innovation, JustPark is redefining parking, one space at a time.
Interested in working at JustPark? Visit our Jobs page to browse open roles and apply directly on LinkedIn.
