Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Representative in Canada.

This role is a remote, customer-facing position focused on delivering high-quality support and driving customer engagement through outbound communication. You will interact with existing customers to provide assistance, answer inquiries, and encourage repeat business through proactive outreach. Working in a fast-paced contact center environment, you will play a key role in maintaining customer satisfaction while ensuring operational processes are followed accurately. The position requires strong communication skills and the ability to adapt quickly to changing priorities and workflows. You will collaborate closely with internal teams to ensure customer information is properly managed and shared with franchise partners when needed. This is a dynamic opportunity for someone who enjoys structured customer interaction, sales-driven conversations, and contributing to business growth in a service-oriented environment. The role also offers exposure to continuous improvement initiatives within a supportive and evolving team structure.

Accountabilities:

• Conduct outbound calls to existing customers to encourage repeat business and support revenue growth
• Respond to customer inquiries with professionalism, accuracy, and timely resolution
• Ensure proper documentation and management of customer information in internal systems
• Collaborate with contact center and operations teams to support campaigns and project initiatives
• Communicate customer needs, updates, and relevant details clearly to franchise or field teams
• Follow established processes and meet performance and service-level expectations
• Adapt to changing priorities in a fast-paced, high-volume customer support environment

Requirements:

• Minimum 2 years of experience in a call center or customer support environment
• Strong verbal and written communication skills, with excellent active listening abilities
• Experience in outbound calling or sales-driven customer interactions is an asset
• High level of computer literacy and ability to learn new systems quickly
• Strong organizational and time management skills
• Ability to work effectively in a fast-paced, performance-driven environment
• Comfortable working under pressure while maintaining service quality
• Automotive industry experience or bilingualism (English/Spanish) is an asset but not required

Benefits:

• Competitive hourly compensation ranging from $19.35 to $29.40 CAD depending on experience and location
• Remote work flexibility within Canada (aligned with Eastern Time hours)
• Paid time off and statutory holiday pay
• Access to health, dental, and wellness benefits
• Eligibility for bonus or commission-based incentives depending on performance
• Early wage access program allowing access to earned income before payday
• Training and onboarding support in a structured contact center environment
• Opportunities for internal growth within a large, expanding organization.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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