This is a remote position.

Our client is looking for a Customer Support Representative specialized in Restaurant Catering & Events to join their growing remote team. Operating in the competitive food service and catering industry, they have built a strong reputation for delivering memorable dining experiences and have expanded their catering and events operations significantly in recent years.

Responsibilities

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  Serve as the primary point of contact for B2B catering and events clients, managing inquiries via phone and email
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  Handle the full order lifecycle: intake, updates, modifications, and cancellations
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  Coordinate seamlessly between restaurant staff, delivery drivers, and clients to ensure smooth operations
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  Respond to customer inquiries with professionalism, empathy, and efficiency
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  De-escalate customer concerns and provide solution-oriented resolutions
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  Perform general customer service duties as needed to support the broader team

Requirements

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  Excellent spoken and written English communication skills — both phone and email proficiency are essential
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  Proven experience in customer service, preferably in a B2B environment
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  Strong ability to de-escalate tense situations while maintaining a calm and professional demeanor
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  Comfortable multitasking and coordinating across multiple teams and stakeholders simultaneously
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  Highly organized, detail-oriented, and capable of working independently with minimal supervision

Qualifications

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  Prior experience in customer support, client relations, or account coordination
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  Familiarity with catering platforms, CRM tools, or restaurant management systems is a plus
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  Experience working in or with the restaurant and/or catering industry is desirable but not required
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  Proficiency with Google Suite and VoIP/communication platforms

Benefits