Solaire Resort

Customer Support Representative

Solaire Resort  •  Paranaque City, PH (Onsite)  •  23 days ago
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Job Description


  • Communicate with patrons via email, chat and phone.

  • Resolve customers' issues on time.

  • Escalate matters that cannot be resolved to relevant department.

  • Monitor the website and report reoccurring questions to the relevant department, be it marketing or technical.


Requirements


  • Answer chats, Phone calls and emails to customers accurately and exceeding their expectations within the target timescales.

  • Provide excellent customer service in an expedient
    manner.

  • Identify, research, and resolve customer issues.

  • Be self-
    motivated and
    use your own initiative to be able to utilize available resources to improve knowledge and help customers.

  • Work as part of a team to improve the overall performance of the Customer Service.

  • Provide all CSR duties in Tagalog and English.
    Ability
    to
    communicate
    in Chinese and/or Korean is a huge plus.

  • Proven problem-solving skills.

  • High level of attention to detail.

  • Ability and desire to deliver exceptional levels of Customer Service.

  • Clear thinking and problem solving.

  • Flexible and willing to work daily/evening shifts.
Solaire Resort

About Solaire Resort

Solaire Resort Entertainment City is the first integrated destination resort on a 8.3 hectare site in Manila’s Entertainment City, which boasts 800 luxurious resort-style accommodations in two distinctive towers, extensive dining options, impressive gaming facilities and state of the art lyric theatre that has changed the way people view resort casinos in Manila.

Solaire Resort North is the second Solaire-branded property in the Philippines. It is situated on a 1.5-hectare land in the heart of Quezon City, the largest city of Metro Manila, and is the first and only luxury 5-star property of its kind. The 38-storey property has 4 gaming levels for mass and VIPs across approximately 13,000 square meters, 530 guest rooms and suites, dining options ranging from casual cafes, signature restaurants, to premium bars and lounges. It also has impressive MICE facilities with an expansive 1,800 sqm pillarless grand ballroom that can accommodate more than 1,600 guests at theatre-style seating and divided into 3 event halls. A 1,400-square meter state-of-the-art health club with a high-end gym and expansive spa, an outdoor swimming pool with a kids’ waterpark, and a fun-filled indoor Kids’ Club.

Solaire offers unique experience of comfort, elegance and luxury, all underlined by the staff’s unparalleled warm Filipino hospitality.

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
Paranaque, PH
Year Founded
2012
Website
solaireresort.com
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