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As a Customer Support Representative, you will be the first line of support (Tier 0) for our customers within your territory. You’ll play a critical role in delivering excellent user experience by providing quick, professional, and solution-oriented assistance related to our digital platforms and products (e.g., GrowSphere, Workspace).
You will be part of the local Digital Farming team, while working closely with Netafim’s Global Support Team to ensure consistent and high-quality service.
Key Responsibilities;
· Serve as the initial point of contact for customer support queries related to our digital platforms.
· Assist with common technical issues such as login problems, password resets, and connectivity questions.
· Lead the onboarding process for new customers: farm setup, polygon creation, valve mapping, and more.
· Proactively reach out to customers with product updates, scheduled activities, or guidance.
· Identify customers using controllers without cloud connection, and support them in creating their account and connecting to the platform.
· Provide subscription support, including payment-related issues or follow-ups with unpaid users.
· Escalate unresolved issues to Tier 1/2 support teams and monitor progress to ensure customer satisfaction.
Accurately log on to all interactions and track ticket resolution via Salesforce.
· Proven experience in technical support or working with digital systems.
· Full fluency in English and the local language.
· Proficiency in computer systems and tools such as Office 365.
· Full-time availability during local working hours.
· Ability to quickly learn and navigate new platforms and technologies.
Orbia’s Precision Agriculture business Netafim is the world’s largest irrigation company and a global leader in precision agriculture solutions committed to fight scarcity of food, water and land, for a sustainable future.
Founded in 1965, Netafim pioneered the drip revolution, creating a paradigm shift toward precision irrigation. Today, specializing in end-to-end solutions from the water source to the root zone, Netafim delivers irrigation and greenhouse projects as well as landscape and mining irrigation solutions supported by engineering, project management and financing services. Netafim is also leading the way in digital farming, irrigation and fertigation, integrating real-time monitoring, analysis and automated control into one state-of-the-art system.
With 33 subsidiaries, 19 manufacturing plants, 2 recycling plants and over 5,000 employees worldwide, Netafim’s tailor-made irrigation and fertigation solutions reach millions of farmers, allowing smallholders to large-scale agricultural producers across 110 countries to grow more with less™
