Job Description

• Enter customer sales orders and sample requests into Shorr’s ERP system with accuracy and efficiency to meet expected service levels.
• Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered.
• Perform new item set-up in concurrence with Shorr’s Data Coordinator team using Shorr quoting and ERP systems.
• Release customer sales orders from Shorr’s Order Manager portal to Sxe.
• Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth customer ordering experience.
• Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment.
• Administrative Tasks:
• Setting up new customer accounts and ship to’s in Shorr’s ERP system.
• Add customer contacts and other account updates in Shorr’s CRM.
• Manage customer requests for packing lists, BOL’s, and POD’s
• Create manual invoices for customers and/or process invoices in customer portals as required.
• Problem Resolution:
• Enter and track expedite requests through Shorr’s expedite portal. Provide updated shipping status to team members and/or customers.
• Resolve sales order and invoice rejections in customer portals.
• Other duties may be assigned.

• Associates Degree or equivalent experience required
• Experience with MS Word, Excel and Outlook.
• Knowledge of ERP, CRM and ecommerce platforms is a plus.
• Prior data entry experience in an ERP and/or ecommerce platform.
• Demonstrated ability to work with detailed information.
• Excellent communication skills and ability to work in a fast-paced team environment.
• Demonstration of excellent organization skills while managing time sensitive processes.
• Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands.