Job Description

Customer Support & Order Management Specialist | Australian Fitness Industry (Remote)

Work From Home | Full-Time | AU Hours | PH-Based

About the Role

We are seeking a proactive and customer-focused Customer Support & Order Management Specialist to support an Australian business in the fitness industry, managing product enquiries, order processing, and after-sales support.

This role is ideal for someone with strong Australian customer support experience, excellent communication skills, and a genuine interest in weight training and gym equipment You'll help deliver an exceptional customer experience while supporting smooth order fulfilment and delivery coordination.

Key Responsibilities

Customer Support

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  Respond to product enquiries via phone, email, and online channels
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  Support after-hours customer enquiries as needed
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  Provide after-sales support and resolve customer concerns
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  Assist customers with product questions and recommendations

Order Management

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  Process customer orders accurately and efficiently
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  Manage order tracking and provide shipment updates
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  Coordinate delivery scheduling and customer communication
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  Support issue resolution relating to orders, returns, and fulfilment

Customer Experience Support

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  Ensure a seamless customer journey from enquiry through delivery
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  Handle escalations professionally and maintain customer satisfaction
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  Support continuous improvements in customer service processes

Requirements

• 2–3 years supporting Australian customers
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  Experience in customer support, order management, or e-commerce support
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  Superior written and verbal English communication skills
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  Strong attention to detail and customer-first mindset
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  Ability to work independently in a remote environment
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  Genuine interest in fitness / weight training / gym equipment (important)
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  Must be able to demonstrate basic knowledge of gym equipment during interview

Systems & Tools

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  CRM / Customer Support Platforms
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  Order Management Systems
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  E-commerce Platforms (preferred)
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  Microsoft Office / Google Workspace