Job Description

International iGaming company launching and developing online casino products for LATAM markets.

The company operates in a distributed format and focuses on customer satisfaction, operational efficiency, and long-term growth.

About the Role

We are looking for a Customer Support Operator for the Argentina market who will assist players via live chat and email, resolve payment and technical issues, and maintain high-quality customer support.

The role requires strong communication skills, stress resistance, and readiness to work in shifts.

Key Responsibilities

• Support users via live chat and email
• Assist players with verification, deposits, withdrawals, and bonuses
• Resolve payment and technical issues
• Escalate complex cases to relevant departments
• Maintain high customer satisfaction
• Follow company policies and responsible gaming standards

Requirements

• Experience in customer support or online communication

• Strong communication skills
• Ability to multitask and work under pressure
• English — Intermediate or higher
• Spanish — Advanced
• Confident PC user
• Experience with CRM systems and live chat tools

Nice to Have

• Experience in iGaming industry
• Understanding of payment systems and fraud prevention basics
• Experience with shift work
• Experience with online casino products and bonuses
• Experience using AI tools and automation platforms
  

Benefits

• Remote full-time position
• Shift schedule 2/2 with possible day/night rotations
• Long-term cooperation
• Career growth opportunities to Senior Support / QA / Shift Lead
• International working environment