Job Description

InReach is currently hiring a Customer Service Representative

This role is based in Phoenix, Arizona

Customer Service Representatives handle inbound calls and emails, completing customer service tasks that ensure customers have the information and assistance they need and ensure every customer is satisfied with their experience and our services.

What You'll Do

• Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns.
• De-escalate situations involving dissatisfied customers, offering calm assistance and support.
• Responsible for maintaining a high level of professionalism with clients and establishing a positive rapport with every caller.
• Update customer information in the customer service database during and after each call.
• Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.
• Review of surveillance video as requested for loss prevention.
• Prepare and submit reports for customer refunds or third-party vendors.
• Ensure adherence to policies for attendance, departmental metrics, and established procedures.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• High School diploma or equivalent
• One or more years of related customer service experience, preferably in a distribution center
• Demonstrated skill as an effective leader, communicator, and collaborator
• Advanced ability to work with Microsoft applications
• A sense urgency and problem-solving skills, as well as high levels of customer service
• Experience with a CRM system preferred

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - High School Diploma or GED or equivalent experience