Our client is looking for a strong communicator and AI-native professional to join their Customer Success team.
In this role, you will act as the right hand to the CSM, ensuring customers are well supported, processes are automated, and growth targets (reviews and upsells) are achieved. This is not just about responding to chats, it’s about strategically optimising the customer journey using the latest technology.
What You’ll Do
Customer Engagement: Manage live chat support with high responsiveness and empathy.
Strategic Growth: Proactively identify opportunities for upselling and systematically drive
high-quality App Store reviews.
HubSpot Mastery: Build and maintain integrations, custom reports, and automated workflows to
keep our CRM running like a clock.
Churn Prevention: Monitor customer health scores and execute outreach strategies to ensure
long-term retention.
AI Implementation: Use Gemini and other AI tools to automate communication, analyze
customer sentiment, and draft high-converting success content.
Who You Are
Independent & Strategic: You don't wait for a to-do list. You spot a bottleneck and fix it.
AI-Native: You use Gemini (or similar) daily to work faster and smarter. You know how to prompt
for the best results.
HubSpot Savvy: You are comfortable CRM’s, reports and automations.
Growth-Minded: You enjoy the "sales" side of Customer Success and aren't afraid to ask for a
review or suggest an upgrade.
Communicator: You have a perfect command of English and can pivot from technical support to
a warm, personal success check-in.
Hiring outsourced employees is way harder than it should be! You have to hunt for the right candidate with varying levels of English competence, deal with local hiring laws, purchase endless tools and even hardware to connect your team.
Talent Sam changes everything making your growth easier than ever. We identify, hire, and manage the right people for you ensuring that when you hire, you’re getting the best people for a fraction of the cost.
All of our candidates are highly educated South Africans, native English speakers, and have exceptional written and verbal communication skills. Whether you prefer your team works remotely or in a well-equipped physical office, Talent Sam provides everything they need to succeed.
With Talent Sam, you’re not just hiring employees; you’re building a future-proof, dynamic team that’s ready to take on the world
