Job Description
Customer Support Officer – Tech Career Pathway (Microsoft Cloud | Regulated Fintech)North Sydney (Hybrid) | 12-month ContractMortgage House is hiring a customer support professional who is ready to move into technology the right way: through real operational exposure, structured learning, and disciplined delivery in a regulated financial services environment.You’ll start in Customer Care (post-settlement servicing) and progress through a 12–18 month internal pathway into Junior QA or Junior Software Development. This role suits someone who enjoys customers, enjoys systems, and wants to build a credible technology career.What you’ll do (Phase 1: Customer Support)• Provide high-quality post-settlement support via phone, email and digital servicing channels• Handle requests including repayment changes, discharges, hardship assistance and direct debit setup• Log, triage and resolve requests within SLA using Jira Service Management and our core platforms• Work closely with Settlements, Credit, Legal and Collections to coordinate outcomes• Maintain accurate records across servicing and knowledge systems with strong attention to detailWhat you’ll grow into (Phase 2: Technology Pathway)• Shadow internal developers and QA to learn how software is built, tested and released• Assist with testing, structured documentation, incident reporting and feedback loops• Build practical capability across .NET, REST APIs, SQL, HTML, Git, Azure and Microsoft 365• Participate in milestone reviews with clear expectations, progression tracking and mentorshipWhat we’re looking forEssential• University qualification in IT / Computer Science / Software Engineering (or closely related)• Minimum 1 year experience in customer service / call center / support• Strong written and verbal communication (clear, calm, accurate)• Genuine commitment to building a long-term technology career• Confidence learning enterprise systems and working to process, SLAs and audit trailsDesirable• Exposure to Jira / Confluence, Git, Postman, or basic SQL/HTML/C#• Familiarity with loan servicing or origination environments (helpful, not required)• Understanding of software lifecycle basics (testing, releases, defects, change control)Why Mortgage House• Structured internal career pathway into QA or development (12–18 months)• Mentorship from experienced technology leaders and real project exposure• Modern Microsoft-aligned environment (Microsoft 365, cloud-native tooling, enterprise workflows)• Work in a business where quality, integrity, and customer outcomes are taken seriously• Clear promotion opportunities based on demonstrated capability and contributionTo apply: Include a short cover note describing (1) your customer support experience, and (2) one technical project or learning effort you’ve completed (study project is fine—clarity matters more than scale).
