Job Description

• Located at Parramatta , part time 20 hours per week (3 days)
• Fixed-term contract to run until November 2026 
• EA Level 7 $99,550.81 base salary + Super 

Are you passionate about delivering exceptional service? Join Sydney Water as a Customer Support Officer and play a key role in supporting our business customers with Sydney Waters suite of products and services. 

About The Role 

This role will be at the heart of our business customer operations, managing high volumes of correspondence, and ensuring seamless day-to-day office administration. You’ll also engage proactively with customers, helping them navigate important services like trade waste and backflow containment. 

Responsibilities: 

• Deliver Exceptional Service: Provide high-quality support to business customers, ensuring all interactions meet Sydney Water’s service standards, including response times 
• Customer Enquiry Management: Respond to high-volume enquiries via centralised inboxes, involving team members when needed for resolution. This includes responding to customers via telephone and email and managing service requests issued by other internal teams. 
• Compliance Oversight: Apply trade waste compliance guidelines to customer situations and enquiries. Effectively manage customer correspondence to ensure the requirements are understood and upheld.
• System & Process Support: Work with multiple Sydney Water systems and tools (e.g., SAP, CRM, WasteID, Tapin) to manage customer correspondence and ensure accurate record management. 
• Build Strong Relationships: Collaborate effectively with internal teams, consultants, and service providers to streamline customer experiences. 
• About You: 

We’re looking for well developed critical thinking skills and initiative combined with a keen eye for detail. In addition: 

• A customer centric mindset and strong written and verbal customer communication skills 
• A willingness to learn and swiftly understand new concepts and new systems. 
• Able to work on multiple work streams with competing priorities to ensure overall targets and KPIs are met with a highly pro-active nature. 
• Capable in handling customer conversations, particularly where non-compliance is identified and being able to remain professional and clear when delivering advice.
• Work autonomously and use critical thinking to resolve customer queries with existing processes
• Able to work with SAP CRM, ISU, Fiori and other systems as required. 
• A positive Team mentality to contribute to a great team culture. 

Does this sound like you? Apply now. Closing date: Sunday April 9th 11.59 AEST

We support you through the application process and can modify as needed – let us know what you need. For more information, you can contact TA Partner marc.evans2@sydneywater.com.au 

Please see the position description for the role’s full accountabilities.

Why join us 

At Sydney Water, your work will make a real difference in people’s lives—and your own. With diverse projects and roles, you'll find ample career growth opportunities. At Sydney Water, we actively seek and celebrate diversity, equity, inclusion, and individuality., fostering a safe environment where everyone can thrive and shape impactful community projects. We offer flexible working arrangements and opportunities for career progression among our many benefits. 

Dive into Our Great Benefits: 

• Competitive Remuneration We’ll ensure that your skills and contributions are valued and rewarded appropriately. 
• Hybrid Work Environment We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. 
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 
• Discounted Private Health Insurance Unlock affordable access to top-tier health coverage with our discounted insurance plans. 
• Family First Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance. 
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Working at Sydney Water 

We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. 

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. 

Your personal information will be collected in accordance with LiveHire’s  Terms,  Privacy Policy and Sydney Water’s  Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.