Job Description

This is a remote position. Customer Support Officer (Japanese speaking) – Remote Japan Overview A regulated international FX/CFD broker is hiring a Japanese-speaking Customer Support Officer, working remotely from Japan, to support clients through account opening, platform use and enquiries. Responsibilities • Help clients open and maintain trading accounts • Answer enquiries by email, phone and internal channels • Make welcome calls and follow-ups • Explain trading platforms and services; troubleshoot MetaTrader issues • Resolve back-office and account enquiries and handle complaints • Liaise with internal teams and escalate complex cases • Support marketing with translations and events when needed Requirements • Native or fluent Japanese, written and spoken • Fluent English (B2+) • University or college degree • Strong communication and interpersonal skills • Comfortable with CRM, email platforms and MS Office • Able to work independently and under pressure • Based in Japan, and willing to spend an initial 3 months in Cyprus for paid training (travel and accommodation covered), then return to work remotely from Japan. • Able to work 08:00–17:00 or 09:00–18:00 Japan time What's offered • Approx. USD 2,000/month (12 salaries a year) • Remote from Japan after an initial 3-month paid training period in Cyprus • International, multicultural FX/CFD environment • Learning and growth opportunities Position details Salary: Approx. USD 2,000 per month (12 salaries a year) Location: Japan Work mode: Remote Working hours: 08:00–17:00 or 09:00–18:00 Japan time Job Type: Full time Experience: Customer support / CRM experience Skills: Customer Support, Japanese, MetaTrader, CRM, Complaints Handling Industry: Forex/FX