Integrated Business Development - IBD Romania

Customer Support Officer| Iasi | On site

Integrated Business Development - IBD Romania  •  Iaşi, RO (Onsite)  •  4 days ago
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Job Description

Customer Support Officer

Location: Iași (On-site)
Details at : andra.ghevrec@ibdromania.com : +40 732 472 744

Join a fast-growing international aerospace company with operations in the USA, Romania, and Belgium, serving world-renowned clients including Boeing, Airbus, Bombardier, and Rolls-Royce

As part of our Shared Service Center in Iași, you will play a key role in managing customer orders, coordinating delivery schedules, and ensuring an outstanding customer experience in a dynamic international environment.

What You'll Do

  • Manage purchase order intake, review customer orders, and validate them against contractual requirements.
  • Monitor customer portals and update delivery schedules accordingly.
  • Communicate with customers regarding delivery timelines, purchase order requirements, and order status.
  • Collaborate closely with Program Management, Business Development, and internal operational teams to ensure customer requirements are accurately understood and fulfilled.
  • Generate reports and analyze customer demand to support business planning.
  • Respond promptly to customer requests while coordinating internally to provide effective solutions.
  • Create, update, and maintain work procedures and process documentation when needed.
  • Work daily with colleagues and customers from Belgium and the USA.

What We're Looking For

  • Minimum 2 years of experience in customer support, order management, planning, or customer service within a manufacturing or industrial environment.
  • Experience working with ERP/MRP systems; SAP knowledge is considered an advantage.
  • Good knowledge of Microsoft Office, especially Excel.
  • Strong analytical thinking and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Technical educational background is considered an advantage.
  • English language proficiency at B1+ level or higher
Integrated Business Development - IBD Romania

About Integrated Business Development - IBD Romania

IBD (Integrated Business Development) is an workforce solutions provider and advisory boutique within the technical field.

In 2017, a team of seasoned recruiters came together to establish a recruitment boutique built upon our core values of Integrity, Perseverance, and Efficiency. Leveraging a diverse and highly skilled talent pool from Eastern Europe and the Balkans, particularly Romania, we provide clients with customized and cost-effective recruitment solutions tailored to their specific needs.

With over 60 years of combined international experience in the recruitment industry, we specialize in offering hands-on support across various sectors, including Oil & Gas, Energy, Construction, Infrastructure, Automotive, Defense, and Shipbuilding.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Bucharest, RO
Year Founded
2017
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