Job Description

Customer Support Officer

Location: Iași (On-site)
Details at : andra.ghevrec@ibdromania.com : +40 732 472 744

Join a fast-growing international aerospace company with operations in the USA, Romania, and Belgium, serving world-renowned clients including Boeing, Airbus, Bombardier, and Rolls-Royce

As part of our Shared Service Center in Iași, you will play a key role in managing customer orders, coordinating delivery schedules, and ensuring an outstanding customer experience in a dynamic international environment.

What You'll Do

• Manage purchase order intake, review customer orders, and validate them against contractual requirements.
• Monitor customer portals and update delivery schedules accordingly.
• Communicate with customers regarding delivery timelines, purchase order requirements, and order status.
• Collaborate closely with Program Management, Business Development, and internal operational teams to ensure customer requirements are accurately understood and fulfilled.
• Generate reports and analyze customer demand to support business planning.
• Respond promptly to customer requests while coordinating internally to provide effective solutions.
• Create, update, and maintain work procedures and process documentation when needed.
• Work daily with colleagues and customers from Belgium and the USA.

What We're Looking For

• Minimum 2 years of experience in customer support, order management, planning, or customer service within a manufacturing or industrial environment.
• Experience working with ERP/MRP systems; SAP knowledge is considered an advantage.
• Good knowledge of Microsoft Office, especially Excel.
• Strong analytical thinking and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Technical educational background is considered an advantage.
• English language proficiency at B1+ level or higher