Job Description

Are you available as a Customer Support Officer and eager to take part in the implementation of our new customer at our new warehouse in Echt?

Take the next step in your career with us as a Customer Support Officer, where you will grow both professionally and personally with a steep learning curve. At our new location in Echt, you will further advance the Consumer Product division and gain firsthand experience in the dynamic world of our international supply chain solutions. Join our new team as Customer Support Officer. In this role, you are responsible for correctly handling outgoing orders, with customer satisfaction as the highest priority. Your expertise in analyzing problems and taking timely action is extremely valuable for this implementation. How exciting is that?!

We’re on it! Are you on it?

Our belief is that our company mindset should align with your personal mindset. Let’s see if we are a match. Do you dare to take the initiative, and do you always look for opportunities? Are you willing to commit & deliver to take responsibility for your job? Do you have the constant ambition to go that extra mile for your customers and colleagues? And are you a true team player, as we act as one team, one company? Four times ‘yes’? Then we are the right company for you!  

YOUR TASKS

• You are responsible for the proper handling of outgoing orders for a specific customer;
• Your main goal is to ensure that these orders are delivered as planned, so customers are satisfied with the service;
• If any issues arise or something is not in line with the agreed "Service Level Agreement", you know how to provide solutions through system analysis and your problem-solving skills;
• Track the status of outgoing orders and handle any exceptions in the "Transport Exception Handling" process;
• Analyze data in the systems extensively, keep in mind the established KPIs, expectations and planning;
• Constantly monitoring whether all the orders are processed correctly and help assist the supply of products;
• If you see that incoming and outgoing orders do not match properly, you take action and know how to find the right colleagues to solve this.

YOUR PROFILE

• Vocational (MBO) level of working and thinking with at least 1 year of work experience / HBO starter;
• Knowledge of Excel, experience with ERP/WMS is a big plus;
• Customer-focused, analytical mastermind, communication skills and process-oriented mindset;
• Very good knowledge of the English language. It's a plus if you also speak Dutch;
• Enjoys working in a team.

WE OFFER

• A salary between €2.447 and €3.220. We top it off with 8% holiday allowance and discounted gym memberships;
• A time for time arrangement;
• 25 paid vacation days, possibility to extend these to 28 vacation days;
• Versatile working environment with creative freedom, flat hierarchies and an open corporate culture;
• Opportunity to accompany the development of one of the most modern logistics centers in Europe from the very beginning and to quickly take on responsibility;
• Very good development opportunities at a growing logistics location.