Job Description

The next step in your career starts here…

• Hourly rate - $35.17
• Permanent full-time position
• Weekday and possible weekend work - opportunity for penalty rates!
• 8:00am-4:00pm Shift (flexible and subject to change)

Coates Digital Operations Centre is based at our head office in Mascot and is comprised of Digital Inbound Customer Support Officers.

This position is focused on inbound customer enquiries via online channels, such as email and our website. Your day will include:

• Providing customers with product and service information
• Compiling quotes, upselling and cross-selling to convert opportunities into sales
• Liaising with our branch network to source equipment for customers
• Logistics support for equipment deliveries, transfers, and pick-ups

Prior to servicing customers, you’ll receive comprehensive training to equip you to deliver a seamless experience for our customers.

Please note that you may be required to work weekends on a rotating roster.

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available—let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What you’ll bring to the role

Our amazing team is comprised of people who came from a variety of industries and backgrounds, such as internal sales, account management, customer care & support centres.

What they all have in common, is their focus on ensuring the customer experience always exceeds expectations.

• Exceptional verbal and written English communication skills are essential
• Ability to convey complex information clearly to a diverse customer base
• Experience using Outlook, sales and booking systems
• Proactive behaviour and able to think outside the box for solutions
• Strong drive to convert quotes into sales
• Eager to continuously learn new things

If you’ve got an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire.

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Unlock your next career opportunity – apply today!

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.

Internal applicants must formally apply via People Hub and are encouraged to inform and discuss their application with their current manager.