Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
£28,247.51 per year
37.5 Hours per week
12 Month Temporary Role
Hi, hello, bonjour, cześć, hallo, bună, merhaba!
However you say hello, you’ll find a warm welcome at Sanctuary LumaLiving. We’re excited to welcome a new Customer Support Officer to our team, where we focus on the small, everyday interactions that help people feel supported, confident and connected.
You’ll join a warm, community-focused team supporting our customers to keep living life confidently with our assistive technology. We value what makes you unique, and the impact you have on the people we support. We’ll equip you with the right tools to help you build confidence in your role, with plenty of development opportunities that keep you moving forward.
We’re proud to be part of the Sanctuary Supported Living family, recognised as the 2025 Housing with Care Employer of the Year. As a not-for-profit organisation, we reinvest in our people and our services, creating an environment where you can learn, develop and be part of something meaningful.
Your role
(If you have experience as a Customer Service Officer, Telecare Support Officer, Wellbeing Advisor or helping people use everyday technology, we’d love to hear from you).
You deserve more than the basics. That’s why, alongside 31 days’ annual leave pro rata (rising to 36, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:
Some rewards are subject to a qualifying period or other criteria – visit our website for more information.
Ready to bring everyday confidence to life? Apply today and start a role where your warmth, clarity and curiosity can make a real difference. Explore our values, culture, and team stories at www.sanctuary-lumaliving.co.uk/jobs or follow us on socials.
We work closely with the Home Office in order to prevent illegal working
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary LumaLiving is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
We are Sanctuary.
We were set up more than 50 years ago and now provide housing and care in England and Scotland to more than a quarter of a million people, owning and managing around 120,000 units of accommodation. We exist to serve our customers and communities.
Our mission is to build affordable homes and sustainable communities where people choose to live.
We are a not-for-profit housing association, which means we don’t make profits for shareholders. Instead we invest all the income we make – every penny – into delivering on our social purpose.
We play our part in tackling the national housing crisis by building good quality affordable homes all over the UK. We build to a wide variety of needs and styles, with the aim of creating or adding to a sustainable community. Our regeneration projects transform communities by listening to residents and putting their needs first.
Social housing is at the core of what we do, and we believe secure, good quality accommodation can be the foundation that enables people to achieve their goals in life.
