We're on the hunt for Customer Support Officers to join one of Australia's largest and fastest-growing industry superannuation funds in Melbourne CBD. This You'll support members, employers, and third parties across phone, email, and chat, taking real ownership of each enquiry and seeing it through to resolution.
It's a fast paced, structured, and genuinely supportive environment where accuracy and the member experience matter. You'll handle everything from everyday questions to more complex or sensitive situations, helping people navigate their super with clarity and confidence.
The team operates Monday to Friday on a rotating roster between 8am and 7pm. This is an initial 3 month contract with a genuine opportunity to go permanent for the right person. You'll start in the office to connect with the team and build your skills, then move into a hybrid setup with 4 days work from home and 1 day in the office.
Sound like you? Let's talk.
Made for today’s candidate-driven market, Weploy is your tech hub for lightning-fast hiring of pre-vetted customer service staff across Australia.
There’s been a fundamental power shift from hiring companies to candidates.
As a result, finding and retaining contact centre staff has become the CX industry’s biggest headache.
Empty seats = missed service levels and more stress on existing teams, creating a snowball effect to more attrition.
When it comes to hiring contact centre reps, you can’t afford to wait for the slow and cumbersome traditional hiring process (6+ weeks). This is something we hear a lot from our clients like Medibank, Super Retail Group, Bupa and Ovo Energy.
Weploy exists to disrupt this status quo. Unlike traditional recruitment agencies who only recruit when they have a job on, we have an always-on approach to talent pooling. Every week, we interview and onboard 50 contact centre reps into our award-winning tech platform.
So you don’t have to wait to start interviewing quality candidates.
>>> Get reps up and running in days, not weeks.
>>> Recruit perms or temps in large cohorts.
>>> Stop your TA team being swamped by the screening process.
