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  Ensure a seamless user journey for new customers, ensuring they understand our service offerings and operational processes.

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  Act as the first point of contact for customer inquiries and complaints, ensuring timely resolution.

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  Educate customers on platform usage, vehicle operations, and financial responsibilities.

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  Conduct periodic check-ins with customers to ensure a positive experience.

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  Monitor customer behavior and feedback, proactively identifying potential concerns.

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  Respond to Customer inquiries via all engagement channels

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  Resolve issues or escalate to relevant departments (Verification, Credit, Inventory) under established SLA and compliance policy

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  Track tickets using the support platform.

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  Follow ups on unresolved cases and measure satisfaction (NPS, CSAT).

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  Update FAQs and suggest workflow improvements.

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  Work with internal teams (Operations, Risk, and Finance) to resolve customer payment, vehicle maintenance, and compliance issues.

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  Identify opportunities to promote additional services, such as insurance, maintenance plans, and financial solutions.

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  Provide insights to the sales and finance teams on customer needs and product adoption trends.

Requirements

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  Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.

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  Strong understanding of customer service principles and customer-centric practices

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  At least 1-2 years of experience in customer support, customer service, or account management roles

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  Proven ability to handle customer inquiries, resolve issues, and manage customer accounts effectively.

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  Previous experience in a high-volume customer service environment where rapid responses and multitasking are key.

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  Ability to de-escalate difficult situations and manage customer frustration with professionalism and patience.

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  Excellent time management skills, with the ability to prioritize tasks and handle multiple customer requests simultaneously.

Benefits

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  You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.

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  You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.

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  You would work alongside passionate, talented colleagues who share your commitment to excellence.

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  You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.

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  You would enjoy a comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.