Job Description

Before you get started, a quick heads‑up: Applicants who are successfully contacted will be completing a short Vervoe skills assessment. It’s designed to give you a chance to show your strengths in action -not just on paper. Once you have been reached out, the link lands in your inbox straight away, so keep an eye out.

Customer Service Officer (Communities) If you’re the kind of person who brings calm to chaos, warmth to conversations and energy to busy days, you’ll feel right at home with us.

About the Role

You’ll be the first point of contact for our customers - the voice that reassures, guides and gets things moving. From booking appointments to resolving queries and navigating tricky moments, you’ll help ensure every interaction ends on a positive note. You’ll work across multiple sites, using telephony and CRM systems with confidence and care.

What We’re Looking For

• Customer de-escalation experience - You know how to steady the ship when conversations get tough.

• CRM confidence - You’re comfortable jumping between systems.

• Fast-paced background - Call centres or busy retail floors are familiar territory.

• KPI experience - You understand targets and enjoy meeting them.

• Strong people skills - You bring empathy and professionalism to every interaction.

• Problem-solving ability - You think clearly and act quickly.

• Team mindset - You collaborate well across multi-site teams.

• Attention to detail - You keep things accurate and organised.

And if your background is in retail, hospitality or customer service? Fantastic. Your people skills, resilience and ability to think on your feet are exactly what we value - we strongly encourage you to apply.

What You’ll Be Doing

• Understanding customer needs and scheduling appointments with care.

• Processing information accurately - You keep everything consistent and reliable.

• Learning quickly - New systems and processes don’t throw you off.

• Meeting objectives - You take action and aim high.

• Staying composed under pressure - Even on the busiest days.

• Adapting to change - You stay steady as things evolve.

• Upholding our values - Professional, respectful and aligned with our culture.

Benefits You’ll Enjoy

• Genuine work-life balance (no weekends)

• Option to purchase additional leave

• Discounted health insurance

• Car leasing packages

• Paid parental leave

• Service recognition

• Opportunities to explore different APM Group Human Services brands and grow your career

If you’re ready to make a meaningful impact and build a career you’re proud of, we’d love to hear from you.

This role requires standard pre-employment checks, including an NDIS Worker Screening Check and a National Police Check.

We encourage applications from Aboriginal and Torres Strait Islander peoples and from people with a disability.

Apply now and bring your best self to a team that values excellence, empathy and adaptability.

Applications will be reviewed as they are received.

Join our Talent Community for future openings!

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At APM, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Indigenous peoples, the LGBTQI+ community, and people with disabilities.

Ready to take the next step? Submit your application today and complete your Vervoe assessment as soon as it lands in your inbox - candidates who complete it promptly will be prioritised for interview. Don't miss your chance to stand out. Apply now!