Job Description

About the Role

• Full Time position (35 hours/week)
• Opportunity until 30 October 2026
• Office based in Penrith (5 days per week), with travel between sites as required

The Customer Support Officer is the first point of contact for visitors to our offices, delivering high-quality, compassionate customer service to a diverse range of people, including those experiencing vulnerability or homelessness.

This role is responsible for front counter and reception services, responding to enquiries, providing housing information, and supporting our client service teams with administration. You’ll play a critical role in ensuring every customer interaction is positive, respectful, and professional.

Key areas of responsibility include:

• Providing face-to-face reception services and managing a busy front counter
• Responding to customer enquiries via phone, email, and in person
• Delivering accurate information on housing services, applications, and tenancy matters
• Assisting customers with housing enquiries, including those with complex needs
• Providing appropriate referrals to internal teams or external support services
• Supporting the administration of housing applications and tenancy matters
• Maintaining accurate records and completing general administrative tasks
• Ensuring a clean, professional, and welcoming reception environment

Who we are looking for:

The ideal candidate will have:

• Demonstrated experience in reception, customer service, or administration roles
• Strong communication skills with the ability to engage with a diverse range of customers
• Good computer proficiency including Microsoft Office and database systems
• Ability to manage competing priorities in a fast-paced environment
• Understanding of community housing or homelessness services (desirable)

You will also be:

• Compassionate, patient, and respectful in challenging situations
• Someone who enjoys helping others and delivering excellent customer service
• Able to build rapport with people from diverse and vulnerable backgrounds
• A positive, proactive, and team-oriented individual
• Calm under pressure with strong problem-solving skills

You will also need:

• Willingness to undergo a National Police Check and NDIS Worker Screening Check
• Willingness to be office-based five (5) days per week
• Flexibility to travel between Link Wentworth office locations
• Commitment to social housing, inclusion, and community impact

How to Apply

If this sounds like you, please click ‘Apply’ and submit an up-to-date resume and cover letter addressing your suitability for this position.

Contact

To request a copy of the full position description or to make any other enquiries, please contact Mitchell Green, Recruitment Specialist at careers@linkwentworth.org.au or phone (02) 9159 7569.

Who are we and why should you join us?

Link Wentworth is an ambitious and growing housing and homelessness service, based in Greater Sydney. With the NSW rental and housing crisis reaching breaking point, our services are needed more than ever in our communities.

Link Wentworth offers staff:

• A strong culture of collaborative teamwork, individual empowerment, and customer-centred service delivery
• Options for flexible work arrangements
• Attractive leave options including ability to purchase up to two (2) weeks additional annual leave per year
• A competitive salary with the opportunity to reduce your income tax through not-for-profit salary packaging
• Meaningful and fulfilling employment, improving the lives of others every single day
• + much, much more!!!