Job Description

Shape the Future of Payments with Nexi in 2026
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

About Your Future Role
Responsibilities:

• Perform system monitoring through specified applications and tools
• Raise incident reports, track ongoing issues, and provide accurate and up ‑to ‑date information to relevant teams
• Use computerized systems for tracking, information gathering, and troubleshooting
• Follow established procedures, with the ability to deviate when necessary, while requiring only general supervision
• Handle customer service inquiries and issues via telephone or email
• Receive and respond to customer service inquiries via mail, fax, or email (if applicable)

• Work in 24/7 rotational shifts

Job Requirements:

• High school diploma or equivalent experience
• Knowledge of banking & association rules and regulations
• Fluent in English (Macedonian or Albanian is advantage)
• Very good knowledge of Microsoft tools
• Ability to read, write, type, complete basic arithmetic and multitask
• Customer service and research skills required
• Verbal Communication and Phone Skills

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Discover Life at Nexi
We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi
We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.

Your Next Step Starts Here
If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!