Job Description

Northline is seeking a dedicated and detail-oriented Customer Support Officer to be a vital part of our Sunshine West Warehouse team. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, we want to hear from you!

As a Customer Support Officer, you will have an impactful role in the daily administration of our warehouse operations. Your attention to detail and commitment to accuracy will help ensure our processes run smoothly, customer relationships are nurtured.

Key Responsibilities:

• Data Entry & Reporting: Efficiently enter and manage data for orders, confirmations, and inventory, generating reports for the Warehouse Manager.
• Customer Interaction: Communicate proactively with customers regarding stock movements, inventory, and deliveries to enhance relationships.
• Order Processing: Ensure timely and accurate processing of inbound and outbound customer orders, including the creation of purchase orders.
• Team Collaboration: Work closely with Sales/Account Management and Operations departments to resolve issues delivering on our promise of Customer Delight.
• Safety Compliance: Ensure all consignments, especially those involving dangerous goods, meet the necessary safety standards and documentation requirements.

As our next Customer Support Officer, you will have:

• Customer-Centric Approach: You have a proven track record in delivering excellent customer service and resolving queries effectively.
• Attention to Detail: Your meticulous nature ensures that all data entry and reporting is accurate and timely.
• Strong Communication Skills: You excel at communicating with both internal teams and external customers.
• Organisational Skills: Managing multiple tasks while maintaining a structured and organized approach.
• Proficiency with Technology: You have a moderate proficiency in Microsoft Office and strong data entry skills.
• Previous Experience: If you have experience in Warehousing or Transport, specifically with Warehouse Management Systems, it is highly regarded.

Northline’s Benefits

• Learning, training and development support – Northline believe in the people we hire. We offer training in leadership, communication, self-development and job-specific courses. We pride ourselves that we promote from within, offering great opportunities for career progression.
• Employee recognition programs - Recognising individuals, supervisors and teams that encompass Northline’s values and have provided an outstanding contribution to the operations.
• Wellness and benefits programs – Such as our Employee Assistance Program, offering our teammates support, when they need it. Northline’s benefits program offers discounts on travel, fitness and health, sports and entertainment, automotive, gifts and more!
• Regular team building!

Who is Northline?

Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries.

Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

At Northline we believe our people are one of our greatest assets. We are a progressive Australian family owned business, we are proud of what we achieve, and we like to recognise and reward those who go above and beyond!

That’s why, we are, Australia’s Global Logistics People.

Northline and its people help to ensure a safe workplace for all employees. Candidates will be required to pass a pre-employment medical that incorporates a drug & alcohol screen, as well as a police clearance.