Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
As a Customer Support Manager atRippling, you will lead a high-performing team responsible for delivering exceptional support to our customers. You will act as the point of contact (POC) for all actions and domains within your team, ensuring efficient operations, seamless collaboration, and outstanding customer experiences. This role requires a proactive, strategic mindset combined with strong operational and people leadership skills to drive team performance and process improvements in a fast-paced environment.
You will report directly to the Senior Manager, Customer Support and play a key role in aligning team goals with broader business objectives while driving operational excellence, stakeholder management, and talent development. The ideal candidate is customer-focused, analytical, execution-oriented, and thrives in high-growth environments.
Rippling is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender identity or expression, age, sexual orientation, veteran or military status, or any other legally protected characteristic.
Rippling is committed to providing reasonable accommodations for candidates with disabilities during the hiring process. To request an accommodation, please email .
Rippling highly values in-office collaboration and company culture. For office-based employees living within a defined radius of a Rippling office, working from the office at least three days a week under current policy is considered an essential function of the role.
#LI_Hybrid
Rippling is a workforce management system that eliminates the friction from running a business. Today, most companies struggle with everything from routine tasks, like running payroll, to cross-functional planning, like aligning on headcount. That’s because all their data related to people, processes, and systems is scattered in a hundred places.
Rippling has every application you need to run your business—from applicant tracking and payroll to IT and expenses—in one place. But unlike other systems, Rippling sits on top of a unified platform. Data flows dynamically between Rippling’s applications, giving every team a shared source of truth, the power to automate processes, and access to the insights they need. This allows your business to execute better, faster.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock.
Get help: rippling.com/contact
Licensing details: https://app.rippling.com/licensing
