Job Description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Manager based in Canada.

As Customer Support Manager, you will lead a customer support function while remaining closely involved in day-to-day client interactions. You will own the customer experience from initial request through resolution, balancing hands-on troubleshooting with team leadership and operational improvement. The role offers an opportunity to modernize support through stronger processes, reporting, knowledge management, and AI-enabled workflows. You will work closely with product development, cloud operations, and professional services to resolve complex issues and improve service delivery. You will also help identify at-risk customers and turn support insights into stronger retention and satisfaction. This is an ideal opportunity for a player-coach who enjoys building structure in a lean, collaborative, and technology-focused environment.

Accountabilities

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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