maids.cc - AI & Tech

Customer Support Manager

maids.cc - AI & Tech  •  Remote  •  1 month ago
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Job Description


This is a remote position.


Customer Support Manager

Why Join maids.cc?

We're not a typical call center. We operate at scale, powered by systems and Al. With 25,000+ employees and zero tolerance for inefficiencies, we focus on building processes that deliver speed, consistency, and quality.

What You'll Do

• Lead and manage the Customer Support team (performance, KPls, quality)
• Own customer experience across all channels (chat, calls, email)
• Identify bottlenecks and improve workflows using data
• Work closely with Tech & Al teams to automate and optimize support
• Handle escalations and ensure fast, effective resolution
• Monitor and improve CSAT, response time, and resolution rates
• Train, coach, and develop team leaders and agents
• Build systems, not dependencies on individuals

What We're Looking For


• Strong leadership experience in customer support / call center
• Data-driven mindset (you make decisions based on numbers, not opinions)
• Experience managing large teams in fast-paced environments
• Problem-solver who can simplify complexity
• Strong communication and escalation handling skills
• Comfortable working with systems, tools, and automation
• Fluent in English (Arabic is a plus)
maids.cc - AI & Tech

About maids.cc - AI & Tech

Who We Are

At Maids.cc, everything starts with technology. From our earliest days, we set out to reinvent the home care industry, not by tweaking old processes, but by replacing them with intelligent systems and automation built in-house.

We design our own tools, automate our workflows, and deploy AI at scale, whether it’s chatbots supporting thousands of users, predictive models that optimize operations, or large language models (LLMs) that power decision-making.

Founded in Dubai in 2009, Maids.cc is the #1 domestic worker provider in the UAE and the second-largest employer in the country, with 25,000+ employees. But our real growth story is written in code, and we’re just getting started.

What We Build

Every part of our operation is software-driven. We build tools that optimize processes, reduce human error, and enhance customer and employee experiences.

We invest heavily in artificial intelligence, especially large language models (LLMs), to build scalable, intelligent systems that understand context, learn from data, and deliver real-time support.

How We Work

We believe great talent can come from anywhere, and we’ve built our work culture around that.

Our team operates remotely across the globe, giving people the flexibility to work from wherever they thrive. For those based in Lebanon or Dubai, we follow a hybrid model that combines in-person collaboration with the freedom of remote work.

It’s a fast-paced, highly collaborative environment where autonomy is respected, ideas move quickly, and the best solutions win. We care less about where you are, and more about what you build.

Why Join Us

If you're passionate about AI, systems thinking, and the real-world application of technology, Maids.cc - AI & Tech is your launchpad. You'll work with global talent, build products that impact lives at scale, and grow in a company that’s constantly evolving through innovation.

This isn’t a place where you maintain what already exists. It’s where you build what’s next.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Al Barsha 2, AE
Year Founded
Unknown
Website
maids.cc
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