Customer Support Manager
Cape Town (Southern Suburbs)
A fast-growing technology company is seeking a proactive and solutions-focused Customer Support Manager to lead and scale their support function.
This role exists to ensure customers consistently receive timely, effective, and friendly assistance, while balancing excellent service with operational efficiency. The Customer Support Manager will be responsible for motivating, supporting, and developing a high-performing team, refining processes, and driving collaboration across departments to elevate the overall customer experience.
Duties and responsibilities
Requirements
At Progressive Edge, we’re not a bulk recruitment agency. We’re a focused technology search firm for high-growth, forward-thinking companies that care deeply about who they hire and how they hire.
We work with scale-ups, SaaS businesses, and innovative tech-led organisations - especially those in SaaS, payments, and product software development environments, who value precision, clarity, and true partnership in their hiring.
We specialise in mid-to-executive level search & recruitment services, offering retained and executive search services to leaders who want to build lasting teams, not just fill roles.
Our clients aren’t looking for shortcuts. They’re looking for alignment. And so are we.
What Makes Us Different:
👉 We’re a search partner, not a CV broker. Every search is intentional, research-led, and run by senior specialists with over 15 years of experience hiring for technology and product environments.
👉 Our model isn’t about volume or speed at all costs. It’s about accuracy, thoughtfulness, and care.
Although our fees are comparable to traditional contingent recruitment models, the way we work is different:
👉 We ask for meaningful partnership, dedicated engagement, and a commitment to collaboration—because that’s what it takes to find the right people, not just the available ones.
We bring:
👉 Deep knowledge of the South African tech and product talent markets
👉 A curated, confidential process designed for complex or business-critical hires
👉 A values-driven approach, grounded in quality, competence, and long-term thinking
We work best with founders, investors, executives, and leadership teams who are building something meaningful and want to do it with the right people beside them.
If you value clarity over chaos, thoughtful process over shortcuts, and genuine partnership over transactions—we’re built for you.
📍 Based in Cape Town | Working across South Africa’s tech and innovation ecosystems
