Kheyti

Customer Support-Farmer Success Associate

Kheyti  •  Hyderabad, IN (Onsite)  •  3 hours ago
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Job Description


Be the first line of support for farmers — turn every call into action.


About Kheyti


Kheyti
is an agri-tech that helps farmers double incomes and be climate resilient and sustainable. We democratize access to high-tech agriculture solutions by making them farmer-centric, low-cost and by bundling end-to -end services. Our vision is to see every farmer climate-smart.


The Opportunity


Looking for a passionate on field person to deliver day to day advisory services to farmers at a globally recognized Agri-tech startup.

Job Type: Full Time, Entry-Level

Location: Hyderabad, Telangana

Reporting to: Team Lead - CS

Salary: 3 LPA + Mobile Allowance

Language Known: Oriya


Key Responsibilities
• Be the first point of contact for farmers-Take control of Inbound calls, listen, understand, and log their issues


• Turn problems into action by creating and assigning cases to the right teams

• Drive closure by following up and ensuring issues are resolved on time

• Stay close to the ground by collecting harvest data from farmers- Outbound calls

• Keep everything accurately updated so no farmer request gets lost


Who we are looking for


We're looking for a mission-driven individual who is passionate about making a tangible difference in the lives of smallholder farmers. The ideal candidate thrives in farmer management, enjoys hands-on problem-solving, and is excited to be part of a high-impact startup tackling climate change through agriculture.


Must-Haves-

● Bsc/Msc in Agriculture or Horticulture

● Knowledge on horticulture/crop management

● Good communicator

● Comfortable with data management

Nice-to-Haves-

● Go-getter attitude - Someone who delivers on what they say they will do and who will do everything needed to fulfill the need of the customer

● Farmer centric - someone who can easily make rapport with rural people

● Listening - someone who is patient and can listen to customers in any situation.

Not a Fit-

● Lacks basic understanding of horticulture or crop management

● Lacks passion for innovation in agriculture or unwilling to adopt new technologies

Hiring Process


  1. Apply on
    jobs.kheyti.com


  2. HR Shortlisting


  3. Round 1 - Virtual


  4. Round 2 - Virtual

Kheyti

About Kheyti

Kheyti helps smallholder farmers in India gain a steady, dependable income through its “Greenhouse-in-a-Box”, a low-cost, modular greenhouse kit bundled with financing, inputs, training, advisory (extension) and market linkage services.

Industry
Agriculture & Forestry
Company Size
201-500 employees
Headquarters
Hyderabad, IN
Year Founded
2015
Website
kheyti.com
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