Job Description

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• Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
• As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.
• Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximize device up time and minimize escalations to Engineers or Technical Specialists.
• Able to work independently as well as part of a team including shift rotation.
• Able to multitask and leveraged to other support / function based on business requirements.
• Correctly identify call type, utilize appropriate system resource and adhere to logging procedures.
• Processing of consumables and supplies orders for customers.
• Conduct daily activities in accordance with FUJIFILM Business Innovation’s policies, procedures and code of conduct.
• Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation’s policies.

Job Requirements:

• Degree in any discipline. Fresh graduate is encouraged to apply.
• At least one (1) year working experience in contact center or customer support related field.
• Proficient in relevant computer applications like MS Office.
• Demonstrate excellent communication and problem-solving skills.
• Highly motivated and result-oriented team player with good interpersonal skills.
• Able to work independently and as a team.
• Have pleasant disposition and attitude.
• Ability to handle stressful situation appropriately.
• Able to work on rotational shifts and public holidays.