Job Description

Requirements:

• 1–3 years of experience in customer support, call center, or service coordination roles.
• Strong communication and interpersonal skills.
• Confident, professional, and customer-centric approach.
• Ability to multitask and manage multiple queries simultaneously.
• Basic computer proficiency and familiarity with Hubspot is a plus.
• Strong coordination and problem-solving skills.

Responsibilities:

• Respond to customer inquiries across multiple channels (calls, WhatsApp, email, etc.) in a timely and professional manner.
• Understand customer requirements and provide accurate information about products and services.
• Guide customers through available options and assist in decision-making.
• Manage service requests end-to-end by collecting all necessary details and documentation from customers while ensuring accuracy and completeness.
• Coordinate with internal teams for execution, and efficiently schedule and confirm appointments to ensure timely service delivery.
• Ensure timely follow-ups with customers to provide updates and maintain engagement.
• Handle order processing, confirmations, and ensure smooth closure of each request.
• Maintain and update customer records, interactions, and service details in the CRM system.
• Track open cases and ensure all queries are resolved within defined timelines.
• Escalate complex issues to relevant teams while ensuring proper communication with the customer.
• Maintain a high level of professionalism, creating a strong first impression for the company.
• Identify customer pain points and share feedback with internal teams for service improvement.