Value1 Mom Card

Customer Support Executive (Exclusive for Transgender Individuals)

Value1 Mom Card  •  Chennai, IN (Onsite)  •  2 months ago
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Job Description

Responsibilities:

  • Customer Assistance: Serve as the first point of contact for customers seeking assistance with our platform's services, including digital gold transactions, travel bookings, insurance queries, loan applications, and online deals.
  • Membership Benefits: Educate customers about the exclusive club membership benefits, highlighting the advantages and privileges they can enjoy.
  • Gold Rewards: Explain and facilitate the process of earning and redeeming gold rewards for members, ensuring a seamless experience.
  • WhatsApp and CRM Support: Provide prompt and helpful support to customers through WhatsApp and our Customer Relationship Management (CRM) system, resolving their queries, complaints, and concerns.
  • Voice Support: Offer voice support to customers when necessary, ensuring a high level of service quality and effective issue resolution.
  • Product Knowledge: Maintain a deep understanding of our platform's services, offerings, and updates to assist customers effectively.
  • Issue Resolution: Investigate and resolve customer issues or concerns by coordinating with relevant departments and following up to ensure customer satisfaction.
  • Documentation: Accurately record customer interactions, feedback, and case details in the CRM system for future reference and analysis.
  • Feedback Collection: Gather customer feedback to help improve our services and enhance the overall customer experience.
Value1 Mom Card

About Value1 Mom Card

Mornings are loud at home—tiffins, uniforms, a power bill ping, a shoe that’s always missing.

My 8-year-old asks, “Amma, can our money help the planet?”

I open Mom Card. The school fee I paid last week shows up in my Impact Wallet—a little line of pride: “3.2 kg CO₂e retired.” Right below it, 24K gold we’ve quietly earned in the vault. And a small note from Buddy Mom (AI): “You’re close to this month’s family goal.”

I’m not chasing hacks. I’m building something steady—gold for our future, co-ownership credits in a company built for families like mine, and verified climate action that I can show my kids with a real certificate.

This is Value1 | Mom Card—the world’s first climate fintech co-owned by moms.

Mom Card turns every day spends into gold rewards and optional auto-offsets.

Mom Store: bills, shopping, travel, loans, insurance, housing, overseas admissions—earn gold + ownership on all of it.

Impact Store brings sustainable brands and auditable carbon credit retirements.

Community is where we learn, cheer, and co-own what we grow.

Buddy Mom (AI) keeps it simple—gentle nudges, multilingual tips, kid-friendly explainers.

I’m still the same mom—budgeting, planning, hoping.

Now my daily spend quietly builds gold, ownership, and impact—and my kids can see it.

Co-own what you grow.

Join the waitlist. • Book a demo • Partner with us

Programs, rewards, ownership credits, and impact claims are subject to terms and local regulations.

Industry
Retail & Ecommerce
Company Size
1-10 employees
Headquarters
Chennai, IN
Year Founded
2021
Website
value1.in
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