The Customer Support Executive will play a crucial role in supporting the commercial aspects of Eaton Aero Services (EAS) operations by providing exceptional customer service and ensuring the smooth execution of commercial operations. This role involves handling customer inquiries, participating in pricing strategies, customer relationships, account management, market trend analysis, and contract management. The role is also played as an important function in assisting with various commercial activities to enhance customer satisfaction and contribute to the overall success of the commercial team.
A. Assist the Commercial Manager in daily commercial operations and administrative tasks including managing customer relationships and addressing any issues or concerns.
B. Establish competitive pricing models and strategies to maximize profitability while maintaining market competitiveness.
C. Build and maintain strong relationships with key customers, ensuring high levels of customer satisfaction and loyalty.
D. Monitor and analyze market trends, competitor activities, and industry developments to identify opportunities and threats. This support to provide insights to the Commercial Manager.
E. Negotiate, review, and manage contracts with customers and suppliers to ensure favorable terms and compliance with company policies.
F. Prepare and present sales forecasts and performance reports to senior management. Assist in preparing commercial reports, presentations, and documentation.
G. Coordinate with internal teams to ensure timely delivery of products and services.
H. Identify and mitigate commercial risks associated with contracts and market fluctuations.
I. Work closely with the APAC Product Sales and Support manager to align regional strategies and ensure cohesive execution of commercial initiatives.
J. Identify and pursue new business opportunities within the Aerospace MRO sector to drive growth.
K. Track and analyze key performance indicators (KPIs) to measure the effectiveness of commercial strategies and make necessary adjustments.
L. In the absence of the Commercial Manager, incumbent will be overseeing all commercial functions to ensure seamless operations
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.
Eaton is an Equal Opportunity Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
