Key Responsibilities: Customer Interaction: Engage with customers through various channels—phone, email, chat, or in person—to address inquiries, resolve complaints, and raising tickets provide information about solar products and services. Problem Resolution: Identify customer issues and provide appropriate solutions, ensuring timely follow-up to ensure complete resolution. Product Knowledge: Maintain a comprehensive understanding of the company's solar products and services to assist customers effectively and provide accurate information. Documentation: Record customer interactions, transactions, comments, and complaints accurately in the company's database. Feedback Collection: Gather customer feedback to identify areas for improvement and contribute to enhancing the customer experience. Requirements Required Skills and Qualifications: Communication Skills: Proficient in English and Hindi, with the ability to convey information clearly and effectively. Problem-Solving Abilities: Capable of identifying issues and implementing effective solutions promptly. Empathy and Patience: Demonstrates understanding and patience when dealing with customer concerns. Technical Proficiency: Familiarity with customer service software, databases, and tools. Experience: A minimum of 2 years in a customer support or related role, preferably in the solar industry.
Freyr Energy provides simplified solar solutions for homes & businesses, making clean energy accessible & affordable. With over a decade of experience, PAN India presence and 15,000+ satisfied customers, we're among Top 6 of India’s leading rooftop solar solution providers.
We deliver custom rooftop solar systems for homes and businesses, managing everything from design to installation and support. Our Freyr Energy app keeps customers informed on pricing, project progress, and energy generation post-installation, with easy access to after-sales service requests.
On a mission to democratize solar energy, we believe it should be accessible to all. That's why we offer a 100% finance option and hassle-free loans, making your transition a financially rewarding decision. With a typical payback period of just 3-4 years, your solar system will quickly pay for itself, leaving you with years of free, clean power for years to come.
Contact Freyr Energy for a free consultation and join us in shaping a greener, more sustainable future for India!
We are always actively looking for talented and passionate individuals to join our team for multiple positions across India! If you're interested in exploring exciting career opportunities with us, submit your profile to careers@freyrenergy.com
