Job Description

One of India's fastest growing consumer health startups -- Clinikally -- is looking for a stellar Customer Support/Service Executive. We are hiring bright, articulate, detail-oriented applicants with a desire to provide seamless & great customer service.

About the role:

This is a role that offers endless learning opportunities. A customer service executive is a critical part of Clinikally.com's user's journey. We require action-orientated and flexible problem-solvers who will assist customers in resolving any and all customer facing problems within a fast-paced environment. You will will assist customers via phone, email and chat, utilising a variety of software tools to navigate customer flows, as well as researching and reviewing policies to communicate effective solutions.

What you will do:

• Capability to identify what customers need and deliver suitable solutions efficiently and with professionalism.
• Proper urgency, dedication, and attention to quality when addressing customer requirements.
• Skill in managing disputes and establishing realistic expectations with customers.
• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Collaborate cross functionally with the brand marketing & tech team to ensure that new customers are onboarded successfully.
• Identifying opportunities to increase customer satisfaction and revenue.
• Ensuring high repeat and retention from customers.
• Building up domain expertise and providing training & ongoing support as required.
• Providing feedback on critical customer pain-points to internal teams.

Ideal candidate:

• You have at least 1 year experience within a Customer Success role
• Competency in utilizing email, chat, and phone calls for customer interactions.
• Skilled at comprehensively understanding and appropriately reacting to customer concerns.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are highly goal driven and work well in fast paced environments
• Proficiency in expressing ideas clearly and succinctly to both external customers and internal teams.
• Ability to craft well-written and informative replies to customer queries.
• Proficient computer abilities; well-versed in Microsoft Office, Excel, email, chat, app and web.
• Exceptional written and oral communication skills will go a long way
• You have at least 1 year experience within a Customer Success role, ideally in e-commerce/healthcare
• You are a strong team player who can juggle multiple stakeholders effortlessly