Department: Customer Success
Employment Type: Full Time
Location: Zinc - London
Compensation: £30,000 / year
As a Customer Support Executive, you’ll be at the heart of Zinc’s user experience, ensuring every interaction leaves our customers feeling supported, reassured, and valued. ✨⚡️
You’ll be the first line of support, handling queries via live chat and email, and working behind the scenes to ensure background checks are completed smoothly and efficiently. Whether you’re troubleshooting an issue, guiding a user through the platform, or liaising with third-party providers, your goal is simple: deliver an exceptional, frictionless experience. 📲⌨️
At Zinc, no two days are the same, some days you’ll be deep in problem-solving, other days you’ll be juggling multiple customer queries at speed. But at the core of it all? Creating meaningful, delightful experiences that make our users’ lives easier. 👋
✅ A natural problem solver – You enjoy breaking down complex issues into simple, actionable steps.
✅ A people-first mindset – You know that support is more than just answering questions—it’s about creating experiences that build trust.
✅ Tech-savvy – You’re comfortable navigating digital tools and helping others do the same.
✅ A strong written communicator – You can explain things clearly, concisely, and with warmth.
✅ Resilient & adaptable – You thrive in a fast-moving environment where priorities can shift.
✅ Detail-oriented – You take pride in accuracy and efficiency, ensuring your work is completed to a high standard.
✔ 🛟 Be the first line of support – Jump into action as the go-to hero for user queries via 💬 live chat & 📧 email, ensuring swift, accurate, and helpful responses.
✔ 🧘 Act as a voice of reassurance – Handle complex & sensitive customer queries with patience, empathy, and clarity, providing solutions that leave users feeling calm & confident 😌.
✔ 🔧 Own operational processes – Work behind the scenes to ensure candidates’ background checks are completed flawlessly & efficiently ✅📜.
✔ 📞 Manage escalations with third-party providers – Be the connector, working with external partners to resolve missing information or issues while keeping users in the loop every step of the way 🗂️💡.
✔ ⚡ Champion speed & delight – Keep Zinc ahead of the game by meeting SLAs, all while delivering a seamless, warm, and WOW-worthy experience ✨🎉.
✔ 🔍 Identify improvements – Keep a keen eye 👀 on recurring issues and collaborate with the team to streamline and enhance support processes 🚀.
✔ 💬 Deliver meaningful interactions – Go beyond just solving problems 💡💖, making every user feel heard, valued, and empowered to succeed 🎯🌟.
✨ Soft Skills
ð§ High Emotional Intelligence â Youâre able to give and receive feedback with honesty and care & understand customer needs to respond thoughtfully.
ð Clear Communicator â Strong short-form writing skills are essential for quick, concise messaging.
ð Adaptable â Comfortable switching tones and approaches depending on the audience and working in a dynamic company.
ð Thrive Under Pressure â You stay focused and effective in a dynamic, fast-paced environment.
ð Organisation â Ability to stay on top of different software, tabs, and incoming queries.
â³ Time Management â Skill in prioritising large volumes of customer queries efficiently.
ð» Technical Proficiency â Ability to adapt to and operate different software systems.
ð Data Management â Accurately enter data and update dashboards to keep information correct and on track.
Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring
At Zinc, we believe that background checks should be instant, easy, and delightful. Yes, you read that right.
Traditional background checking providers are slow, manual, and error-prone — Zinc’s here to change that.
Here’s how it works:
Step one: Select your checks
With Zinc you get exactly the checks you want, and no extras you don’t. Make your own templates and re-use them, or use our pre-built packages to align with any regulatory check requirements.
Zinc offers global checks in over 190 countries, including:
Credit checks
Address verification
Reference checks
Qualification checks
For a full list, visit https://zincwork.com/checks.
Step two: Tell Zinc who you’re checking
Enter your candidate or employee’s name and email address, then click “Request checks.”
The rest is easy: Candidates use our mobile-friendly platform to submit any required information, referee names, and additional documents. We’ll even chase references for you.
Here’s what Becca Covill, HR Operations Specialist at Jensten, said about Zinc references:
“When we’ve used different providers, there was a lot of manual intervention required. But with Zinc, we’ve been able to put them in, click a button, and it just runs.”
To stay in the loop, just visit your Zinc dashboard and get at-a-glance updates.
Learn more about Zinc’s commitment to candidate experience here: https://zincwork.com/candidates
Step three: Get results, fast
With direct HMRC integrations and automated workflows, Zinc delivers results fast. Like, really fast.
“Obviously I recommend Zinc, but an IDSP will change your life overnight. It had instant results.” — Zander Loftus, Recruitment Manager, Hexagon Care
View results directly in the Zinc platform, or get them delivered to your ATS or HRIS. Zinc integrates with platforms like Workday, Pinpoint, Greenhouse, and more. For a full list of our available integrations, visit https://zincwork.com/integrations.
