This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Engineer, Tier 2 based in India.
This is a senior technical support opportunity focused on resolving complex identity, directory, and integration challenges for enterprise customers.
You will serve as a trusted technical partner for high-priority escalations, including situations involving executive, VIP, and C-suite stakeholders.
The role requires deep expertise in Windows and Active Directory, combined with a rigorous, evidence-based approach to troubleshooting.
You will investigate difficult issues using advanced diagnostic techniques, reproduce problems, and identify root causes rather than relying on temporary workarounds.
Beyond Windows and Active Directory, you will have opportunities to expand your expertise across RADIUS, Single Sign-On (SSO), System for Cross-domain Identity Management (SCIM), and emerging AI capabilities.
You will collaborate closely with Engineering, Product, Customer Success, Account Management, and Implementation teams to improve both customer outcomes and internal support practices.
This remote role is ideal for an experienced support engineer who enjoys solving mission-critical technical problems, mentoring peers, and working in a fast-paced Software-as-a-Service (SaaS) environment.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Jobgether is an AI-powered career coach and matching platform fixing the broken job search. Remote professionals no longer waste hours applying blindly; instead, they receive a personalized job search strategy, stronger visibility, and curated matches aligned with their skills, flexibility preferences, and career goals.
We flip the hiring model by connecting talent only to roles that truly match, reducing noise for employers and eliminating wasted effort for candidates. Jobgether combines AI coaching, profile optimization, Match Score insights, and the world’s largest remote job database to help people land opportunities faster and with less bias.
Our purpose is to make remote job search guided and intentional.
Our mission is to become the world’s reference platform for remote talent, ensuring no professional remains invisible and every match is meaningful.
