Team: Customer Support
Experience: 4 – 8 Years
Location: Mumbai – Andheri East
Introduction
$11 trillion of money flows every year between companies in India. It typically takes an average of 70 days for a business to get paid, and this number is increasing by ~5% every year. Formal funding options remain limited, covering less than 5% of the addressable market.
At CashFlo, we are building India’s largest B2B Payments Platform, transforming how businesses pay and get paid. Our award-winning platform processes ₹20,000+ Crores of invoices every month, serving 300,000+ MSMEs and 1,200+ corporates, with 30+ lenders integrated into the ecosystem.
You will join a core team of ex-BCG, ISB, and IIM alumni, backed by Elevation Capital and General Catalyst, with deep lineage in financial services via our NBFC roots. We are a team of problem solvers building a technology-first company with a strong product mindset.
If you enjoy solving real customer problems, working across systems, and owning outcomes end-to-end — we want to talk to you.
We are looking for a Forward Deployment Engineer to lead customer onboarding, deployments, and production support for the CashFlo platform.
This role sits at the intersection of engineering, customer success, and product, and requires strong technical depth combined with excellent communication skills. You will work directly with enterprise customers to ensure fast, reliable deployments and long-term technical success.
This is not a traditional support role — it’s a high-ownership, hands-on techno-support and deployment engineering role.
Own end-to-end deployment of the CashFlo platform for enterprise customers
Configure integrations, workflows, and environment-specific setups
Drive fast go-live and post-deployment stabilization
Act as the primary technical point of contact for customers
Understand customer business flows, data needs, and system constraints
Translate requirements into clear technical inputs for Product and Engineering teams
Handle L1/L2 production support for customer-reported issues
Debug data, integration, performance, and infrastructure issues
Act as a technical escalation point during critical incidents
Understand and troubleshoot ETL pipelines and data workflows
Support ingestion, transformation, validation, and reconciliation of data
Work with APIs, databases, and file-based integrations
Share real-world customer feedback, gaps, and edge cases with Product teams
Create deployment guides, runbooks, and internal documentation
4–8 years of experience in customer-facing technical roles
Strong understanding of ETL pipelines and data workflows
Experience working with AWS, GCP, or Azure cloud environments
Knowledge of cloud networking fundamentals
Knowledge of Java - SprintBoot/Python, Postgres is a must.
Familiarity with SQL, APIs, monitoring, and logging tools
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Experience with SaaS, FinTech, or enterprise platforms
Prior roles in Solutions Engineering, Deployment Engineering, or Technical Support (L2/L3)
Startup or high-growth environment experience
Cashflo is India’s only integrated AP automation and supply chain financing platform. We’re on a mission to unlock financial potential for millions of Indian businesses . With an AP and Payments automation suite made for India, we're revolutionizing how Indian businesses pay and get paid. Founded by ex-BCG and ISB/ IIM alumni, Cashflo is backed by Elevation Capital and General Catalyst.
Awarded Supply Chain Finance solution of the year for 3 consecutive years between 2019 and 2021, Cashflo creates a win-win ecosystem for Buyers, suppliers and financiers through its unique platform model. Our integrated AP & financing platform has enabled the growth of 50+ large enterprises and 200,000 mid market and SME companies across 10+ sectors. Notably, our clientele includes esteemed brands such as Mosaic Wellness, The Souled Store, Durian, Cona Electricals, and larger enterprises like ITC, IFB, Crompton, Zydus Healthcare, Lupin, Murugappa Group among others.
