Our client is a successful iGaming operator with a brand new, gorgeous office in Malta. They are looking for a Dutch Customer Service Agent to join their growing, fun-loving team!
Ideally, you have experience from the iGaming Industry or in a customer-facing role in sales or support. It is important that you are comfortable online and move fluently between multiple chats and emails, and that you are highly service minded.
The basic starting salary offered is €28K and if you scroll down, you will find a range of benefits including relocation and 2 weeks accommodation + much more!
Role & Responsibilities
In essence, your job is to make the customers happy, and to make them return
Provide customer support via chat, phone, and email in Dutch
Support players with technical (perceived or actual) problems
Ensure player satisfaction through applying professionalism and empathy
Educate players on game rules and features
Assist players with finding their way around the website and current promotions
Skills & Experience
Excellent written & spoken communication skills in Dutch (native/C2 level) and English (C1)
Previous experience in a customer-facing role, preferably online/chat support
Internet & IT savvy
Able to work on a shift basis across 7 days per week (rota)
Flexible multitasker, adapting swiftly to a fast-paced environment
Quick learner
"Winner mentality" - you like to deliver to the best of your ability
About this role
Starting Salary €28,000 + night shift supplement
Hybrid workplace arrangements (40%, after probation)
5% private pension contribution from the company
€1,000 Annual Wellness Allowance
Relocation package for candidates moving to Malta (flights + 2 weeks accommodation)
Company Lunch weekly
Access to continuous training in Casino, Sportsbook, AML, RGL, and more
Free parking for cars and motorbikes
Many more perks offered!
Please, apply with your detailed CV in English
*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.
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