Job Description

🌟 We’re Hiring: Customer Support, Day Time 🌟

As a key player in the media industry, Streem’s support function operates around the clock - 24 hours a day, 7 days a week.

We’re looking for a new team member to join our Customer Support team! This full-time role involves a mix of weekday shifts from 7am-3pm and 8am-4pm.

This Customer Support role is ideal for individuals who have a passion for a career in the media and SaaS landscape, and enjoy creating outstanding experiences for our valued clients as a first point of contact and being responsible for various vital ‘behind the scenes’ activities.

Who we are

At Streem, we’re all about helping Australia and New Zealand’s most influential organisations stay ahead of the news cycle. Leading the charge in ANZ media intelligence, we offer live monitoring of print, digital, TV, radio, podcasts, and social platforms to make sure our clients stay ahead of every story.

Your day-to-day responsibilities

• Supporting current customers via Phone, Email and Live Chat to use and get the most from Streem’s real-time media intelligence platform;
• Supporting our Account Management team with day-to-day tasks, including data entry, brief building, brief exports and testing new products;
• Building new customer briefs and working alongside the Account Management team to deploy the Streem product to new customers;
• Producing, reviewing, and delivering media insights reports to customers and internal stakeholders using Streem’s proprietary technologies;
• Collaborating with our Account Management and Operations teams, providing feedback regarding customer requests to ensure the platform meets their requirements;
• Producing transcripts, summaries, and downloadable media, and prepare media brief documentation for clients;
• Conducting routine data entry, database maintenance, quality control of news content through the platform, and exporting data for reporting purposes.

About YOU

• 1-2 years’ experience in a customer support or customer service role;
• Unshakable customer-facing skills, with an ability to take initiative, adapt to changing situations and resolve challenges in a composed manner;
• Ability to proactively manage conflicting priorities and deadlines in a fast-paced environment, whilst maintaining a sharp attention to detail;
• Excellent verbal and written communication with an ability to express technical information to diverse non-technical audiences;
• Strong ability and desire to collaborate with teammates, learn new skills and contribute to a supportive team culture;
• An interest in and understanding of the Australian Media Landscape.

A few other skills and qualifications that are advantageous, but not required, include:

• A Bachelors’ or Master’s degree in Communications, Media, Public Relations, Journalism, or another relevant field (completed or in progress);
• Previous experience working within the media or news industries;
• Prior experience working with media monitoring, intelligence or social listening tools;
• Confidence working with Excel, Project Management Tools, CRM tools or Boolean.

We’re building a team with varied strengths and backgrounds, so please don't be discouraged from applying if you don't meet all the skills requirements. Whether you’re early in your journey or bring deeper experience, we’d love to hear about what you can bring to the Streem team.

Our Culture

Our Surry Hills HQ is built on a culture that’s media-passionate, energised, and strives for excellence. We’re a proactive crew that champions collaboration, life-long learning, and delivering the very best services to our clients. To support our amazing Streem team, here are some additional benefits you’ll enjoy:

• 🧑‍🍳Delicious daily gourmet lunches and snacks from our in-house chef.
• 💻Hybrid work setup
• 🐶A dog-friendly Surry Hills HQ (only a 5 min walk from Central!).
• 📚$3,000 annual upskilling allowance.
• 🏝️Extra leave days (birthday leave, wellbeing days, volunteering leave + more).
• 💲$2,000 referral scheme, corporate discounts, and novated leasing options

If you have a background in customer service, a passion for media and a desire to create exceptional client experiences, we’d love to hear from you!

At Streem, we believe that the quality of our services are strengthened by the diversity of the people behind them. As such, we’re committed to cultivating an inclusive workplace where different perspectives, backgrounds, and experiences are welcomed and valued.