BEUMER Group Czech Republic a.s. is an engineering and supply company specializing in technologies for the transport, handling and storage of bulk materials, based in Ústí nad Labem and part of the BEUMER Group a global well known company in the field of intralogistics.
Are you organized, detail-oriented, and passionate about keeping things moving?
Administration at BEUMER isn’t about dry paperwork. We are looking for a Customer Support Coordinator to become the central hub of our engineering client customer support.
You won't just "process reports." You will be the person who turns technical issues into solutions. Once a client reports a fault, you’re the one who organizes the response, communicates with our service team, and ensures everything runs like a Swiss clockwork. ;)
Your Key Responsibilities:
Ensuring professional and friendly communication via phone, email, and chat towards our customers and partners
Providing information about products/services, and resolving routine as well as complex inquiries, technical issues, and complaints
Receiving, verifying, and processing orders, changes, and requests into the internal system
Managing and updating data within the CRM and other internal company tools.
Working closely with the Engineering, Sales, Project Management team, and Logistics departments to ensure fast and efficient resolution of customer cases.
Gathering customer feedback and passing relevant information to colleagues to support continuous improvement of products and services
What makes you our ideal team mate?
Secondary or University degree in Mechanical Engineering or a similar technical field (a significant advantage)
Excellent verbal and written communication skills with a professional approach in Czech language and English is a must
Active knowledge of English (minimum B2) for communication with international partners, suppliers, and customers
Strong organizational abilities, independence, and reliability
Ability to effectively manage multiple tasks simultaneously
Ability to stay calm and professional even when handling challenging situations
Proficiency in MS Office (Word, Excel, Outlook)
Experience with SAP B1/C4C and the ability to read technical drawings are significant advantages
What can you look forward to?
Competitive salary and a performance-based bonus system
Calm and clean work environment with a friendly, laid-back team
Thorough training on our products and internal systems
5 weeks of vacation
Meal allowance
Flexible working hours
Modern offices with excellent transport accessibility
The BEUMER Group is an international leader in the manufacture of intralogistics systems for conveying, loading, palletising, packaging, sortation, and distribution. With 5,600 employees worldwide, the BEUMER Group has annual sales of about EUR 1,25 billion.
The BEUMER Group and its group companies and sales agencies provide their customers with high-quality system solutions and an extensive customer support network around the globe and across a wide range of industries, including bulk materials and piece goods, food/non-food, construction, mail order, post, and airport baggage handling.
Long-term success instead of short-term profits
To achieve long-term success, a company needs sustainable development and reliable partnerships. This requires trust and solid core values.
Responsibility for products ...
These values guide us in our efforts to continually and sustainably improve our products, processes, and organisation. Our pursuit of quality leadership leads to outstanding performance in our work, processes, products, services, and in the quality of our customers' results.
... and the environment
For us, sustainability means a balance between environmental sensitivity, economic success, and social responsibility. Energyefficient, environmentally friendly, and safe production and product design are just as important as avoiding accidents and health risks.
We achieve this through:
• Energy-efficient product design
• Future-oriented technologies
• Prevention of environmental pollution, accidents, and health risks
• Ongoing product optimisation and employee training
• Commitment that goes above and beyond legal requirements
Legal notice: https://www.beumergroup.com/en/legal-notice
YouTube: https://www.youtube.com/user/BeumerGroup
Facebook: https://www.facebook.com/BeumerGroup
Instagram: https://www.instagram.com/beumergroup.careers
