Job Description

• Join a Not for Profit who will provide you full training to be successful in your role
• Full Time - 4 day work week with Hybrid work (2 days WFH)
• Access to salary packaging benefits - increase your take home pay

About Us

Forward Ability Support is a not-for-profit organisation with 60 years history of providing key services to people with spinal cord injuries or similar related health conditions. We are driven to make a brighter and more positive future for our community by supporting people with spinal cord injuries to live their best life. As an organisation we are looking for people who take pride in their work and are committed to excellence.

BrightSky Australia is the social enterprise of Forward Ability Support and services the ageing and disability sector with medical consumables and equipment across Australia to the home, businesses and government. All profits go towards supporting Forward's community programs.

About the Role

Are you passionate about providing exceptional customer service? Join our Customer Support Team as a Call Centre Agent and make a meaningful impact! In this highly fulfilling role, you will:

• Be the first point of contact for customer inquiries via phone and email.
• Offer empathetic support and guidance during phone interactions.
• Utilise First Call Resolution to ensure our customers receive outstanding service.

What We’re Looking For

We are ready to support the right candidate to excel in this role, but we're looking for:

• Genuine passion for customer service.
• Previous experience in a contact centre.
• Clear, professional communication skills.
• Comfortable in a structured, fast-paced setting with fixed hours.
• Experience with disability and related health products are highly regarded.
• Willingness to complete a National Police Check, NDIS Worker Screening Check, and pre-employment health questionnaire.
• Full Australian Work Rights.

Things you should know:

• Permanent Full Time with a unique 4-day work week. Your hours will be 7:45am-5:45pm with a Rostered Day Off on either Tue, Wed OR Thu, your RDO will be confirmed after successful onboarding.
• One month mandatory training in-office 8:30am-4:30pm Mon-Fri training then transition to 4 day work week with opportunity for 2 days WFH.
• Salary $67k + super + NFP salary packaging benefits.
• Start date ASAP.

*Internal applicants of Forward and BrightSky must inform their current Manager of their intention to apply for a role before submitting their application*

Enjoy the Benefits!

• Meaningful Impact: Be part of a for-purpose organisation where your contributions truly make a difference, supported by leaders and teams aligned with a common goal.
• Flexible Work Options: Opportunity to WFH 2 days a week AND work a shorter week while being FT
• Attractive Salary Packaging: Access generous Not-for-Profit benefits of up to $15,900 in general living expenses and $2,650 for meals and entertainment.
• Great Location: Work from our Newington office - well-connected by public transport and offering convenient parking.
• Employee Wellbeing Support: Benefit from our Employee Assistance Program, offering professional counselling and wellbeing resources for you and your immediate family.
• Extra Leave Benefits: Additional 2 days annual Forward Leave, 4 weeks paid Parental Leave, and access to Long Service Leave after just 5 years of continuous service.

How to Apply

Applications should include:

• Your current resume
• A cover letter addressing your suitability for the role and your experience

Please note: Only shortlisted candidates will be contacted.

Forward Ability Support is an EEO Employer and people from culturally and linguistically diverse backgrounds are encouraged to apply. Successful applicants will be required to consent to a National Police Check, NDIS Worker Screening Check, pre-employment health questionnaire and reference checks.