Ready to leave a lasting impact on Australia’s health industry?
Join HAMBS, a leading provider of software and information technology solutions to the private health insurance sector for over 30 years. Our dedicated team spans across Adelaide and Sydney, collaborating with over 60% of Australia’s private health funds, empowering them to deliver innovative and competitive services to their valued members. At HAMBS, “work” is a vibrant experience. Our culture is driven by values that define us as United, Good Humans, Brave, and Awesome.
For more information about HAMBS and to explore our current career opportunities, visit: https://jobs.swagapp.com/organisations/hamb-systems
About the Role
We are seeking a Senior Customer Support Consultant to join our Adelaide team. You will play a key role in providing timely, accurate and quality support and expert advice to users of HAMBS
Applications and other HAMBS Services and Solutions. You will oversee the resolution of incidents, requests and problems throughout the information system lifecycle.
Key Responsibilities
About You
Employee Benefits
As part of the recruitment process, candidates will need to complete satisfactory verification checks, including but not limited to a National Police Clearance Certificate, appropriate rights to work in Australia, and reference checks.
Our HR team and hiring managers kindly request no unsolicited resumes or approaches from recruitment agencies.
HAMBS is a leading provider of technology, services and advocacy for Australia’s private health insurance funds.
We are Australian owned and operated; as a mutual organisation, our members are our owners making us highly invested in the long-term health of our members, customers and the private health sector.
Established in 1991, today we partner with more than 70% of Australia’s private health fund brands enabling them to thrive.
𝗪𝗚𝗘𝗔 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗿 𝗦𝘁𝗮𝘁𝗲𝗺𝗲𝗻𝘁
As our first year submitting a Gender Equality Report to the Workplace Gender Equality Agency, we were eager to understand how our organisation compared to the industry in relation to the Gender Pay Gap and Workforce Composition and use this opportunity to develop or improve our existing strategies to better support equality in our workplace.
Following the reporting, we conducted our own further internal gender pay gap analysis, which provided us with the following additional insight:
• We have a higher percentage, approximately 65%, of our lower paid roles occupied by females.
• For the remaining percentage, our female demographic has a higher average pay rate or equal pay in comparison to our male demographic.
• Overall, our headcount balance remains consistent with recent years at 40% representation from the female demographic.
This information will be valuable as begin our salary benchmarking process and companywide salary reviews in preparation for FY26.
The HAMBS Board and Executive Management Team have committed to the following action plan to address gender equality in our organisation:
• Development of a Diversity, Equity and Inclusion Strategy and Program, to ensure employees are consulted and have input on issues concerning gender equality in the workplace.
• Continued internal analysis of our payroll to determine to review and any remuneration gaps between women and men.
• Updated Equal Opportunity Policy and Talent Acquisition framework to ensure fairness and consistency.
