At ACEVE, we back the builders of society. We build digital tools for the people who construct and maintain our physical world — electricians, plumbers, contractors — giving them back their time, clarity, and confidence. We're a Nordic SaaS company on a journey to become Europe's leading platform for construction and skilled trades. We're an AI-first company, and how we work is changing fast. The journey is real: sometimes messy, always driven by intention. We build with grit, openness, and a good dose of joy.
This is a role for someone who genuinely enjoys helping people — not in a vague, buzzwordy way, but in the practical sense: a customer has a problem, you solve it, and they leave better off than before. You'll be part of a team of around 10, handling queries through phone and email in equal measure. The work is varied, the product is real, and what you do every day has a direct impact on how customers experience ACEVE. You'll be supported to build your product knowledge fast and trusted to own your cases end to end.
You're the first point of contact for customers using ACEVE's platform — your job is to make sure they get the help they need, clearly and efficiently. Here's what a typical week looks like:
Handle inbound customer queries via phone and email (split roughly 50/50)
Troubleshoot issues and guide customers through our platform to find the right solution
Take full ownership of your cases — from first contact through to resolution
Spot patterns in recurring questions and share insights with the team to improve how we work
Stay up to date with product changes so customers always get accurate, relevant help
Work closely with colleagues to keep quality high and the customer experience consistent
Proven experience in a customer service or support role
A relevant background — academic, or equivalent hands-on experience in a customer-facing environment
Fluent in Swedish; professional working proficiency in English
A structured way of working — you follow through, keep track of what's open, and don't let things slip
Solid digital comfort — you pick up new systems and processes quickly
A genuine team mindset: you contribute to the broader team, not just your own queue
Experience from Entré or other systems for constrution and/or installation industry
Don't tick every box? Apply anyway. We care more about curiosity, drive, and what you'll build with us than a perfect CV. ACEVE is an equal opportunity employer. We're committed to building an inclusive environment where every voice is heard and every role counts. Our selection process is continuous — we review applications as they come in.
Aceve is a vertical SaaS market leader in the construction and skilled trades industry, home to brands such as Hantverksdata, Next, Ordrestyring, Klarpris, and Craftnote. With more than 50 years of experience, Aceve’s 500+ employees operate across the Nordics, Germany and the UK. Aceve is owned by EQT and Adelis and headquartered in Stockholm, Sweden.
