Job Description

Job: Customer Excellent Co-Ordinator

Type: Permanent

Salary: 32,000 - 38,000

Location: Dublin 12

We require a motivated, innovative, and enthusiastic individual to join our Customer Excellence Team.

We are working closely with one of the worlds leading health care suppliers The business has a strong focus on hospitals, medical practices, pharmacies, nursing, emergency services and at-home care. The business is well established in Ireland and growing year on year.

In this role you will be responsible for:

1. Customer Daily Activities

• Professionally manage customer queries received.
• Manage the service fulfilment process to ensure deliveries are made on time.
• Proactively follow up and provide customers with feedback and updates on orders, delays, and backorders.
• Ensuring all returns, debits and credits are processed efficiently and providing the customer with a resolution.
• Efficiently process customer orders received.
• Process consignment stock for the Hospital Channel.
• Actively monitor and process quotation requests received from Salesforce and emails from the customers and then process the SAP Quotations.

1. Customer Support

• Adopt a customer centric approach to resolve customers' queries and answer customers' questions using the business and product knowledge provided.
• Respond quickly and accurately to customer queries, quotations, and all other requirements that a customer requests.
• Identifying and assessing a customers needs to ensure they are satisfied.
• Maintain a positive attitude and calmly respond to customers' requests.
• Continuously learn and actively seek product and business knowledge that will enable you to provide the best customer support.
• Be the voice of a brand and foster strong relationship between the business departments and our customers.

We are looking for people with the following experience:

• SAP experience is essential to the role.
• The ability to prioritise and multitask, with excellent time management skills.
• Strong interpersonal skills including active listening.
• The capacity to remain calm and polite under pressure, especially when dealing with customer queries.
• Listening to the customer and being patient and attentive.
• Excellent organisational skills.
• Good team working skills.
• Familiarity with CRM (Salesorce.com) systems and practices.
• Willing to travel for Business in Ireland where required.
• Consistently exhibits behaviour and communication skills that demonstrate commitment to superior customer service,
• including quality, care and concern with each and every internal and external customer.

There are excellent career opportunities for the more ambitious. You will work along side likeminded people and again unrivalled experience with a global business well known for being a great place to work. If you would like to be considered, please submit your CV for immediate consideration.