Kotak Mahindra Bank

Customer Support - CMS-HO & SUPPORT-CMS

Kotak Mahindra Bank  •  Thāne, IN (Onsite)  •  6 days ago
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Job Description

Department
Cash Management Services
Location
Mumbai
Number of Positions
4
Reporting Relationships
Team Leader
Position Grade
Assistant Manager/Deputy Manager/Manager

The CMS Customer Service including Activation of the customer on CMS Platform is under the Product & Sales Support function of Global Transaction Services Group. The candidate will help Corporate/CA customers on usage of Cash Management Platform/Products and will be a direct point of contact for their Cash Management servicing requirements.

  • Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products
  • Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes
  • Support Bank customers for modification/service related queries
  • Demonstration of CMS system to existing as well as new clients
  • Understand specific MIS requirement of the customers and arrange to deliver reports accordingly
  • Ensuring all customer requests/queries are attended and resolved within the TAT
  • Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.
  • Graduate/Post Graduate with minimum 1-2 years of banking experience.
  • Candidate with MBA/MCA/B.Tech (will be an added advantage)
  • Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred)
  • Ability to work under pressure in a dynamic environment
  • Should have technical orientation
  • Strong communication (Oral and Written) & Networking Skills
  • Conversation Multiple languages is an advantage
  • Good communication skill - should be fluent in Hindi ,English and Marathi
Kotak Mahindra Bank

About Kotak Mahindra Bank

About Kotak Mahindra Group:

Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.

The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.

The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Mumbai, IN
Year Founded
1985
Website
kotak.com
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