VirtuHire

Customer Support / Client Experience Specialist

VirtuHire  •  South Africa (Remote)  •  1 month ago
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Job Description

A customer-facing support role focused on helping hairdresser clients across multiple service channels. The role will cover order queries, billing questions, product access or login issues, and general support communication. The person must be comfortable in a fast-moving support environment, service-oriented, and emotionally steady when solving client problems throughout the day.

Requirements

Key Requirements

  • 2-3+ years of customer support / customer service / client service experience.
  • Strong written and verbal communication skills.
  • Comfortable working across Zendesk, WhatsApp, SMS, direct messages, and some calls or virtual meetings.
  • Able to handle complaint-driven or troubleshooting-led conversations without becoming reactive.
  • Confident learning product workflows and communicating them clearly to end users.
  • Reliable, proactive, and able to follow process while still showing initiative.
  • You genuinely enjoy customer service.
  • Clear communication.
  • Stay calm when handling complaints or troubleshooting.
  • Open to UK-aligned schedules and at least one support seat covering Saturdays.

Platforms & Channels

  • Zendesk.
  • WhatsApp and SMS support.
  • Email support.
  • Instagram / social inbound messaging funnelled into support workflow.
  • Occasional phone calls and virtual support meetings.
VirtuHire

About VirtuHire

VirtuHire: Your Gateway to Premium South African Remote Talent

At VirtuHire, we specialize in connecting businesses globally with South Africa's top 1% of remote professionals. Our fully digital recruitment model combines advanced screening processes and an in-depth understanding of your needs to deliver exceptional talent tailored to your unique requirements.

With no recruitment fees and seamless onboarding, we make it simple, efficient, and cost-effective to access premium remote talent in roles spanning from virtual assistance and technical support to specialized positions in finance and project management. VirtuHire ensures compliance, cultural alignment, and skill compatibility, empowering your business with talent that not only fits but fuels your growth.

Key Benefits of Partnering with VirtuHire:

- Access to vetted, highly skilled remote talent from South Africa

- Zero recruitment fees, saving you upfront costs

- End-to-end employee management, including onboarding, payroll, and compliance

- Flexible staffing solutions tailored to scale with your needs

Transform your workforce with VirtuHire, where quality meets affordability.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Cape Town, ZA
Year Founded
2019
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