iScale Solutions

Customer Support (Biết tiếng Thái)

iScale Solutions  •  Ho Chi Minh City, VN (Onsite)  •  1 day ago
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Job Description


We are currently seeking motivated individuals fluent in Vietnamese and English to join our team as Customer Support Representatives. This role involves handling inbound calls, emails, and tickets to provide timely and effective assistance to customers.


Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and ticketing system.

  • Moderate content in Thai and make sure all information is proper and accurate

  • Troubleshoot and resolve customer issues with patience and professionalism

  • Escalate complex issues to appropriate teams for resolution

  • Maintain a high level of customer satisfaction through excellent service.

  • Keep detailed records of interactions and transactions in the CRM system.

  • Collaborate with team members to improve processes and enhance customer experience.


Requirements


  • Fluent in Vietnamese.

  • Can use English verbally will be considered for the Team leader level

  • Can read and write in Thai

  • Strong communication and interpersonal skills.

  • Customer-oriented mindset with a passion for helping people.

  • Ability to multitask and prioritize tasks in a fast-paced environment

  • Previous experience in customer support or related roles is preferred


Benefits


  • Competitive salary and benefits package.

  • Opportunity to work on a cutting-edge eCommerce project with a leading global client.

  • Collaborative and dynamic work environment.

  • Professional development opportunities.
iScale Solutions

About iScale Solutions

We are constantly looking for the best talent in the market and we aim to offer exciting positions for everyone.

Our Services

1) Team Augmentation

Hire employees in the Philippines, without the difficulties of setting up a local business. We help you identify and recruit the right people. We take care of salaries, taxes, benefits, HR, office space and all other hassles. All you get is a simple, transparent bill.

2) Software Development

We develop complex web, mobile and cloud native applications. Let our Agile experts take your development project to the next level. With thousand of project hours successfully delivered, our team has what it takes to make it happen.

3) BPO

Our Business Process Outsourcing team handles back-office tasks for our customers. We specialize in non-voice, highly skilled processes with a strong price and quality advantage.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Makati, PH
Year Founded
2012
Website
iscale-solutions.com
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