Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business.
The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience.
What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table.
The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests.
1–2 years of proven experience in Customer Support or Customer Success roles, ideally in SaaS or B2B tech environments
Residency in Valencia or availability to commute to the city.
Proficiency in English and a strong ability to learn other languages.
Degree in Communication, Business Administration (ADE), Tourism, or Marketing, or background/experience in technical support.
Availability for rotating shifts (4x3x2), including weekends and holidays.
Key Competencies
Exceptional oral and written communication skills, with the ability to:
Explain complex technical concepts in a clear and simple manner.
Maintain calmness and empathy in high-pressure situations.
Strong command of Google Workspace or equivalent tools.
Valued experience with CRMs (Hubspot) and ticketing platforms (Zendesk, Freshdesk, etc.).
Autonomy and critical prioritization self-management skills, focus on results, and efficient management of high volumes of inquiries.
Critical thinking: structured problem analysis, root-cause investigation, and adaptation to new approaches.
Flexibility and adaptation to change: willingness to work in dynamic and constantly evolving environments.
Salary based on candidate's skills and experience.
Annual bonuses for those who significantly contribute to Fourvenues' success.
A vision and team that will inspire you to excel and reach the next level in your career development.
Continuous training we want you to stay at the forefront of technology and grow your skills through regular internal training.
MacBook laptop and high-resolution monitors to maximize your potential.
Hybrid work model (3+2): three days in the office and two from home if that’s where you feel most productive although we're confident that the environment and the team will make you enjoy being at the office more than you’d expect.
Flexible working hours. Organize your workday between 8:00 AM and 8:00 PM, as long as you meet scheduled commitments.
Private health insurance to promote your peace of mind and well-being.
Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands.
Extra vacation days for special occasions like birthdays, holidays, or unique events.
Fourvenues is the all-in-one event management solution for nightclubs, festivals, beach clubs and promoters that makes it possible to replace manual processes with an intuitive software that unifies all the necessary services to professionalize the leisure industry (by automating processes, traceability, and protection of sensitive data).
From the Fourvenues App, you can access all the information you need; including sales, keeping a real-time report of your venue, improved communication with your audience thanks to our CRM, managing teams and promoters, and controlling the accounting of all of your businesses. In short, Fourvenues arises from the need not only to digitize the day-to-day actions of employees and managers, but also to optimize time and costs in order to obtain the maximum performance of a business and its staff.
You will be able to handle everything with an application, and from the palm of your hand, streamline your guest lists, VIP areas with interactive maps, PR teams, ticket sales, door sales and access management.
