Recoveriescorp

Customer Support Associate - Voice & Digital

Recoveriescorp  •  Manila, PH (Onsite)  •  7 days ago
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Job Description

We are building our pioneer Customer Support team and are looking for individuals who are passionate about delivering great customer experiences. This role handles inbound enquiries across voice and digital channels, ensuring every interaction is handled with care, clarity, and efficiency.

Key Responsibilities

  • Handle inbound enquiries via voice, chat, and email
  • Resolve customer concerns and manage complaints professionally
  • Deliver accurate, clear, and timely responses
  • Meet service levels and quality standards
  • Document interactions and maintain accurate records

What We’re Looking For

  • Experience in customer service or contact centre roles
  • Strong communication skills across voice and written channels
  • Customer-focused with strong problem-solving ability
  • Comfortable using digital tools and systems
  • Willing to work onsite in Ortigas, Pasig
  • Open to predominantly dayshift schedules

Why Join Us

  • Be part of a pioneer team and help shape the customer support function
  • Collaborative and supportive environment
  • Opportunity to build omnichannel CX experience

Recruitment Process

As a first step, candidates will be invited to complete an online skills assessment, followed by interviews.

Recoveriescorp

About Recoveriescorp

At Recoveriescorp, we’ve spent over 30 years helping organisations across Australia recover debt with integrity, empathy, and results. What began as a solution to the insurance industry’s ‘claims leakage’ challenge has evolved into a trusted partnership model across banking, finance, government, utilities, and telecommunications. Our strength lies in our ability to exceed expectations, not just in outcomes, but in the way we deliver them.

Today, Recoveriescorp is proud to be part of the Symbos House of Brands - a collective of specialist businesses including Debtrak, Mason Black + Mendelsons Lawyers, Symbos CX, and Sourcewiser. Together, we offer seamless, integrated solutions across the full customer lifecycle, from collections and legal services to technology, customer experience, and procurement.

Under the Symbos umbrella, we remain committed to delivering AI-led human experiences. Symbos is powered by technology, made real by people, and guided by purpose. Our clients can expect continuity, consistency, and a future-focused approach that’s grounded in trust, innovation, and meaningful outcomes.

Contact Recoveriescorp on (03) 8627 0600 or visit our website http://corporate.recoveriescorp.com.au.

Industry
Finance & Insurance
Company Size
201-500 employees
Headquarters
Melbourne, AU
Year Founded
1991
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