Job Description

Position:

Customer Support Associate I

At Arrow, we're currently looking for a Customer Support Associate for our Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.

What You'll Be Doing

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.

• Assist Sales with overall Quote to Order activities.

• Responsible for Post-order to Invoice, including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.

• Backlog Management.

• Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.

• Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).

• Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.

• Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.

• Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.

• Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).

What You'll Need

• 1+ year of experience or High school graduate with equivalent related experience.

• Industry experience is preferred in a similar field.

• Must be familiar with ERP systems.

• Must be familiar with Quoting, RMA and Expedite process.

• Intermediate knowledge of Microsoft Excel is a must.

• Experience supporting sales efforts.

• Communication skills teamwork-oriented.

• Ability to communicate fluently in English.

Work Arrangement:

• Hybrid: 3 days in office / 2 days work from home

What's In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus

• 40% vacation premium

• 12 vacation days plus 2 floating days, sick days and holidays

• Vision and Dental Assistance

• Life Insurance

• Healthcare Insurance

• 10% Food/Pantry Vouchers

• Restaurant Vouchers

• 13% Savings Fund

• Growth Opportunities, and more!

Annual Hiring Range/Hourly Rate:

$15,650.00 - $17,500.00 MXN Monthly

Location:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:

Full time

Job Category:

Business Support